Planned Parenthood Northern California (PPNorCal) is seeking a Patient Services Manager for our San Francisco Health Center. This role is full-time, 40 hours per week. PPNorCal provides a comprehensive benefits package including 100% employer paid medical insurance for the employee, 50% employer paid medical insurance for dependent children, dental and vision coverage, employer paid life and long-term disability insurance, 15 days of paid time off to start, 10 paid holidays, and a 403(b) retirement plan with 4% employer match.

APPLICATION INSTRUCTIONS: After review of your application, resume and qualifications, you may be invited to the next phase of the selection process, which includes a pre-recorded video interview, responding to screening questions. If you are being invited to do the video interview, you will receive an email and text with the video platform link and will have 5 days to complete this video interview.

SUMMARY

• Directly manage and oversee the family planning and abortion program at the assigned center.
• May also manage and oversee colposcopy and/or sterilization programs, depending on the assigned location.
• Supervise the productivity, efficiency, quality assurance and adherence to protocols of assigned health care service. Monitor appointment schedules for efficiency for maximize patient volume or meeting patients’ projections.
• Ensure services are provided in a patient-centered manner and enhancing the patient experience.
• Responsible for program management including audits, statistical reports and maintenance of manuals.
• Build a cohesive team by recruiting, hiring, training, supervising, evaluating and developing the non-licensed health center staff for assigned programs.
• Handle communication problems with other staff and managers directly, constructively and with sensitivity.
• Assist Regional/Center Director with ensuring productivity and quality assurance of clinical services.
• Assist the Regional/Center Director with program development and all daily functions of the assigned center.
• Assist the Regional/Center Director with the daily functions of the assigned center including working in both family planning and specialty services.
• Provide direct-patient care approximately 40% of the time, while working side-by-side clinical staff.
• Participate as a team member with other program managers and coordinators.
• Attend affiliate-wide meetings as indicated.
• Role-models and provides Leadership toward the implementation of PPNorCal’s Diversity, Equity, and Inclusion plan

• Direct patient care experience, preferably in women’s health/reproductive health care.
• Minimum one-year supervisory experience including personnel or program management.
• Excellent customer service skills and commitment to providing the highest level of customer satisfaction.
• Ability to respond with sensitivity to patients, staff and volunteers of all ages, lifestyles, and ethnic origins and function in a calm, supportive manner.
• Ability to handle multiple demands calmly and efficiently.
• Ability to work independently and as a team member.
• Excellent problem solving and critical thinking skills.
• Excellent organizational and time management skills.
• Excellent leadership skills and ability to build a strong cohesive team.
• Commitment to quality healthcare.
• Bilingual English/Spanish preferred.

Pay Range: Planned Parenthood Northern California (PPNorCal) supports California’s new law (SB 1162) enhancing pay transparency. This new law requires employers with 15 or more employees to include a pay range in job postings. The pay range reflects the compensation that a new employee can expect to receive if offered employment. Employees with more experience, education, and other qualifying factors may be compensated at a higher rate of pay. The pay range for this position is: $66,560.00-$70,720.00.

Planned Parenthood Northern California is an equal opportunity employer and works affirmatively to include diversity among its staff and does not discriminate on the basis of race, color, ethnicity, religion, sex/gender identity, sexual orientation, national origin, age, disability, income, marital status, or any other irrelevant dimension of diversity. PPNorCal values collaboration between employees of diverse backgrounds and experiences.

We provide healthcare and education services to 137,000 adults and youth every year at 17 health centers located throughout 20 Northern California counties. Planned Parenthood Northern California offers high-quality, affordable health care to all, regardless of income, insurance, or immigration status. We care. No matter what!

Our experienced and caring medical staff gives each patient honest information and personal attention. We provide a full range of services, including birth control, breast exams, cancer screenings, medication and in-clinic abortion, pregnancy testing and counseling, prenatal care, PrEP, and nPEP to prevent HIV infection, STD screening and treatment, vasectomy and infertility services, gender-affirming hormone therapy, and more.