TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We enhance business productivity by enabling our clients to outsource their HR function to one strategic partner and allowing them to focus on operating and growing their core businesses. Our full-service HR solutions include features such as payroll processing, human capital consulting, employment law compliance and employee benefits, including health insurance, retirement plans and workers’ compensation insurance.

TriNet has a nationwide presence and an experienced executive team. Our stock is publicly traded on the NYSE under the ticker symbol TNET. If you’re passionate about innovation and making an impact on the large SMB market, come join us as we power our clients’ business success with extraordinary HR.

Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single requirement. At TriNet, we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every single qualification in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other roles.

JOB SUMMARY/OVERVIEW
The Payroll Product Support Consultant is responsible for the support of products related to the TriNet Reporting Tool, WFA, and Accounting system integration support for TriNet customers and supports the associated business services processes. Provides training, coaching, and mentoring for staff that serves as the primary method for the creation and maintenance of the Accounting system integrations and training of TriNet Clients. Also acts as a liaison between internal TriNet departments and TriNet customers regarding accounting system integrations. Resolves escalated report-related issues by working with the assigned Client Services account team.

ESSENTIAL DUTIES/RESPONSIBILITIES

• Build client loyalty and minimizes controllable client attrition through the effective management of custom client report creation and maintenance.
• Drive coordination between client-facing and internal TriNet groups for the delivery of dependable, accurate, timely and easy to use reports.
• Provide guidance, coaching, and mentoring to the Client Service teams on all available reporting features.
• Ensure the quality and availability of TriNet Passport Training to all customers
• Serve as the main escalation point for clients and internal TriNet departments.
• Work closely with Client leadership and other internal departments to continuously improve processes and preclude or prevent recurrence of report-related problems.
• Responsible for customer service delivery disciplines when working directly with customers.
• Drive the resolution of complex and escalated report-related complaints and issues.
• Provide on-going education and information to appropriate Client Services teams on TriNet reporting-relates systems and capabilities.
• Demonstrates flexibility in examining new approaches in problem solving in response to changing organizational objectives.
• Other projects and responsibilities may be added at the Manager/Director’s discretion.

JOB REQUIREMENTS AND QUALIFICATIONS
Education: Bachelor's degree (B. A.) from four-year college or university; or equivalent combination of education and experience. Advance knowledge of and experience in custom client report creation, including the development of highly complex GL reports.

Experience:

• Minimum two years of customer service experience.
• Minimum five years of experience in custom report creation in a high volume, fast paced environment.
• Proven ability to manage client escalations to timely resolution resulting in increased client satisfaction and retention.
• Experience with, knowledge of, and ability to apply excellent customer service practices

Other Knowledge, Skills and Abilities:

• Excellent verbal and written communication skills
• Ability to communicate with employees and customers at all levels of the organization
• Excellent interpersonal skills.
• Excellent presentation and facilitation skills.
• A demonstrated commitment to high professional ethical standards and a diverse workplace
• Ability to adapt to a fast paced continually changing business and work environment while managing multiple priorities.
• Proficient in Microsoft Office Suite.
• Ability to apply basic mathematical operations and perform cost and variance analysis.
• Ability to use software to create reports, presentations and spreadsheets involving complex databases and information. Must have a high level of proficiency with Microsoft Office applications and email. Experience in using intranets, extranets, and internet for business applications desired.
• Must be highly organized, able to effectively prioritize work, be oriented to detail, and have excellent follow through.
• Ability to build and skilled at building effective business relationships and positively influencing others.
• Ability to train, mentor, and coach others.
• Knowledge of PEO products, services, and markets, as well as operations, cross-functional workflows, and interaction between the various company units, processes, and systems, a plus.
• Ability to coordinate action and provide leadership to others to facilitate customer service excellence.
• Ability to communicate ideas and information clearly, accurately, and tactfully verbally and in writing.
• Ability to organize, prioritize work, and ensure timely deliverables and services that are effective, efficient, and economical

WORK ENVIRONMENT/OTHER INFORMATION (Travel required, physical requirements, on-call schedules, etc.)

• Limited travel required
• Work in clean, pleasant, and comfortable office setting
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, reach with hands and arms, and talk or hear.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

This position may be performed remotely anywhere within the United States, except the role may not be performed in Colorado or Jersey City, NJ.

As an applicant seeking to work in the state of California; city of Cincinnati; the state of Washington; Toledo, Ohio; state of Nevada; state of Connecticut; state of Maryland; or state of Rhode Island you are entitled to information about the salary range for this role. Please contact recruiting@trinet.com for further information.

Please Note: TriNet reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Position functions and qualifications may vary depending on business necessity.

TriNet is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. Any applicant with a mental or physical disability who requires an accommodation during the application process should contactrecruiting@trinet.comto request such an accommodation.