About Us

At P.F. Chang’s, we celebrate the 2,000-year-old tradition of wok cooking with fresh, made-from-scratch ingredients as the center of the guest experience. We believe food should be made with heart and served with honor. The heart and soul of the company begin with our purpose, which is to Celebrate Life, Family, and Food. We do this by living our values of Curious, Genuine, Vibrant, Of Service, and A Cut Above every day. After all, life is about growing, exploring, and experiencing.

Position Description:

Responsible for the accurate preparation, documentation, distribution and reconciliation of payroll and the administration of the payroll system. Reviews the computation of pay and associated deductions for accuracy. Maintains up-to-date knowledge of city, state, local, and federal legislation affecting payroll; understands and follows applicable provisions. Prepares required tax filings and other reporting. Responds to and resolves any inquiries regarding paychecks or payroll reporting. Ensures payroll issues are escalated and resolved promptly. Requires an associate degree or equivalent. Communicates will with Operations, co-workers, Payroll Lead, Payroll Manager, outside vendors and agencies, and provides considerable value and support to the operators in their area. This individual must be able to balance their workday to meet deadlines and work independently with little supervision, and will cross train between all payroll tasks, responsibilities, and processes.

Principal Duties & Responsibilities:

• Process multi-state payroll for multiple locations each week.
• Ensures payroll labor reporting and approvals are in line and compliant
• Process stop payments, check reversals, and manual checks.
• May be responsible for validation and loading files, per diem, resending W-2s
• Monthly accounting reconciliation of cash paid out to employee’s at the store to ensure YTD earnings are correct
• Process garnishments, new store openings, create and monitor payroll cases in CRM Case Tracking application.
• Respond to internal accounting inquiries regarding store labor
• Respond to employees inquiries regarding their payroll.
• Balance workload to take on additional projects as assigned and required.
• Additional payroll related projects and reporting
• Assigned a process specialist – example garnishments, escheatment, Lucky Cat, NRO trainers.
• Creates process documentation

Knowledge, Skills, & Abilities:

• Accounting, Business or similar degree preferred; experience considered in lieu of a degree
• Minimum of 1 year of experience in payroll
• Desire and capacity to work as part of a highly creative, energetic, and dynamic team
• Must be flexible, detail oriented, motivated with a strong work ethic
• Must possess strong communication skills
• Ability to catch on quickly and cross train in fast paced, deadline driven environment
• Attention to detail with great organization and analytical skills
• Ability to exercise good judgment
• Working knowledge in Microsoft Office products and payroll software (preferred Workday experience)
• Demonstrates initiative, desire, and ability to handle additional responsibilities

Competencies:

• Execution: Delivery & Drive
• Interpersonal: Self-Management & Integrity and Trust
• Team: Partnership & Motivation

Key Measures of Success (first 12 months):

• Productive working relationships within Payroll and other HR functions.
• Strong customer Service and working relationships with Field Operations.
• Learn all processes for the Payroll Specialist position.

Working Conditions:

• The work setting is currently a hybrid model including some in-office and working from home.
• Must be able to accurately and effectively communicate with other team members
• Occasionally may be required to lift moderately heavy objects (up to 10 pounds) during the course of the workday

Benefits

You’ll Get

• Paid Time Off Program: Full-time Global Support Center team members receive at least 20 days per calendar year for sick and personal time off, based on years of service. The pools of these days off may vary based on states. R&R days are prorated based on date of hire for all new team members.
• Paid Holidays: All full-time and part-time Global Support Center team members will be compensated at their regular base pay for eleven (11) company chosen holidays to the extent the holiday falls on your regularly scheduled workday. Additionally, team members are granted an additional two (2) floating holidays to use as they wish (subject to supervisor’s approval).
• Lucky Cat Meal Card: We hope you are hungry! All Global Support Center team members are eligible for a Lucky Cat Card that is preloaded with a set dollar amount for each calendar year, and which can be used at any P.F. Chang’s location. Any unused monies are not eligible to be carried over at the end of the year.
• Tuition Reimbursement: All full-time Global Support Center team members that have been with PFCB for six months are eligible for the tuition reimbursement program. Upon department head approval, PFCB will reimburse up to $3,000 annually for tuition expenses, books, and miscellaneous course costs for certain classes and/or courses of study at an accredited college or university.
• Insurance: Medical/Dental/Vision plan options available; eligibility for coverage begins the 1st of the month following date of hire