What you’ll be responsible for:

You will support the Audio-Visual (A/V) needs of the organization by coordinating, scheduling, and setting up A/V equipment for in person and virtual meetings and/or events, ensuring the technology runs smoothly. Additionally, you will work as part of a team of Network Support Technicians to provide end-user support through the Help Desk. You will effectively question users to understand the problems they are experiencing and then lead them through established workflows to identify and resolve the problem.

What you’ll love about us:

At JUF, you can be part of one of the largest non-profit social welfare institutions in Illinois. We provide food, refuge, healthcare, education, emergency assistance, and essential services to 500,000 Chicagoans of all faiths and millions of Jews around the world. We take pride in our mission and in having a work culture that fosters a sense of belonging and feels rewarding, supportive, and inclusive.

• Time off: Up to 22 days paid time off, up to 10 sick days, 8 paid federal holidays, up to 13 paid Jewish holidays, and 6 weeks paid parental leave.
• Benefits: Medical, dental, and vision insurance. 401(k) with base contribution and Additional health and wellness benefits, financial benefits, professional training, tuition reimbursement, and much more.
• Hybrid Model: This position may require you to be in the office 3-4 days per week and remote the other 1-2 days of our 5-day work week.
• COVID-19: JUF requires all employees to be vaccinated against COVID-19 unless they qualify for an exemption. New hires have 45 days from their hire date to become fully vaccinated.

What you’ll be doing:

• Audio-Visual Systems Support:
  • Set up A/V equipment, provide user support during meetings, receive and report issues with equipment, and contact vendors or escalate issues to other JUF Technology staff.
• Help Desk Support:
  • Interact with end-users via phone, e-mail, etc. to identify and initiate resolutions to requests associated with computer hardware, software, and A/V systems.
  • Follow-up with end-users on requests (this is crucial).
  • Appropriately prioritize requests and leverage all technical resources to resolve requests.
  • Follow established workflows to escalate unresolved requests to appropriate staff.
• Provide strategies and supporting analysis for any recommended improvements.
• Develop and maintain an effective and flexible process for improving A/V systems and Help Desk processes.
• Adhere to all established policies, standards, security, compliance, and procedures.
• Perform assigned special projects.
• Support JUF Campaign and mandatory campaign-related activities on an ongoing basis.

What you need to succeed:

• Bachelor’s degree in computer science, business management or related certified computer classes.
• Experience with Help desk request systems, methods, procedures, etc.
• Customer service experience and excellent interpersonal, organizational, written, and oral communication skills.
• Ability to express complex technical concepts effectively, verbally and in writing.
• Ability to work well with people from many different disciplines with varying degrees of technical experience.
• Willingness to work extended office hours as dictated by meeting schedules.
• Technology requirements:
  • Basic knowledge of Creston or Extron products, wireless microphones, Video distribution systems, LCD, LED, Projectors. A firm understanding of interconnecting and operation of audio/video system devices.
  • Experience with Microsoft administration: Office 365, Active Directory, Exchange Online, SharePoint Online, Teams.
  • Proficient with mobile devices: IOS and Android.
  • Knowledge of personal computer hardware and software, LAN/WAN environments, VOIP telephony, and cloud services.