Job description

If you want to make a positive impact in the lives of Oklahoman's, join us at the Center for Public Management (CPM) because that is what we do daily. We provide public sector agencies, staff, service providers, clients and community partners training, research, and consultant support for professional and programmatic development.

This is an Education Support Center job.

The Information Support Specialist provides the primary contact for social service program specific education, technical assistance, and support to state agency customers.

Duties include but are not limited to:

Providing comprehensive customer assistance through inbound phone support by conducting initial assessment, research, and resolution.

Navigating case management and database systems ensuring client confidentiality is maintained.

Providing education and technical assistance for state agency customers regarding program and case details and associated follow-up requirements.

Maintaining case management systems by documenting any required follow-up and contact outcomes.

Required Education: GED/High School Grad OR an equivalent combination of education/job related experience AND:

6-12 months experience in customer service, education, technical assistance, social services and/or general office duties

You will have your own private cubicle workspace and have the potential to transition to a work from home.

The hours are Monday through Friday, with various shifts starting from 7 am to 7 pm, with full-time and part-time shifts available.

This position is in Noble, Oklahoma.

Special Instructions:

• If you are selected as a final candidate for this position, you will be subject to The University of Oklahoma Norman Campus Tuberculosis Testing policy. To view the policy, visit https://hr.ou.edu/Policies-Handbooks/TB-Testing.

Diversity Statement

• The University of Oklahoma is committed to achieving a diverse, equitable, and inclusive university community by recognizing each person's unique contributions, background, and perspectives. The University of Oklahoma strives to cultivate a sense of belonging and emotional support for all, recognizing that fostering an inclusive environment for all is vital in the pursuit of academic and inclusive excellence in all aspects of our institutional mission.

Equal Employment Opportunity Statement

• The University of Oklahoma, in compliance with all applicable federal and state laws and regulations, does not discriminate based on race, color, national origin, sex, sexual orientation, genetic information, gender identity, gender expression, age, religion, disability, political beliefs, or status as a veteran in any of its policies, practices, or procedures. This includes, but is not limited to, admissions, employment, financial aid, housing, services in educational programs or activities, and health care services that the University operates or provides.

Job Type: Full-time

Pay: $12.00 - $15.00 per hour

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Noble, OK: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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