TVFCU desires to recruit talented service professionals who embody our overall values and are passionate about the work they do for our membership. Personal Consultants handle many of the non-transactional requests traditionally facilitated in a branch (such as new accounts and account maintenance), as well as needs typically met through a call center (like online banking support), through a new, unique environment: video banking. Through this service, members can connect face-to-face with a Personal Consultant from the comfort of their couch, their favorite neighborhood coffee shop, or anywhere life takes them.

Responsibilities (including, but not limited to):

• Opens new accounts.
• Processes payday loans.
• Completes account maintenance and cross-sells services.
• Researches, identifies, and resolves problems related to tvfcuONLINE, tvfcuMOBILE, and debit/ATM cards.
• Originates domestic and international wire transfers.
• Handles a variety of service functions, including processing transfers and providing balance inquiries on checking, savings, and loan accounts.
• Performs other duties as assigned

TVFCU requires that candidates possess a high school diploma or equivalent with previous customer experience. Banking and sales experience preferred (but not required). TVFCU opportunities have the potential to develop into satisfying career choices that enable you to learn and grow.

• Display a professional demeanor with an outgoing personality that connects with our members.
• Possess interpersonal communication skills particularly effective on video.
• Knowledge of credit union operations, and credit union products and services.
• Possess ability to ensure compliance with established credit union policies and procedures.
• Previous experience accurately opening and performing maintenance on deposit accounts is preferred.
• Possess high analytical skills to solve a wide variety of practical and member service problems with limited supervision.
• Possess ability to perform within a complex, multi-functional technical environment; demonstrate the ability to process and complete transactions in a non-traditional banking environment while offering excellent member service that promotes ongoing usage.
• Ability to assess risk, exercise discretion, and handle sensitive and confidential issues.
• Ability to stand and/or sit for extended periods.