Job Description:

ERG is the largest independent clinical research site services company focused on special populations and is the market leader in CNS. With 12 wholly owned clinical sites and 12 affiliated sites, we conduct in-patient and out-patient phase I-IV clinical research studies. Our mission is to provide the highest quality execution of clinical trials in all clinical research phases aimed at helping sponsor companies to get their life saving or life enhancing drugs to market as quickly and safely as possible.

The Phone Receptionist receives and directs in-coming calls and visitor, to the appropriate WIRG staff, expeditiously and professionally, to ensure provision of quality customer service skill to meet WIRG goals.

Responsibilities:

• Handle high volume of incoming calls for Executives, Administration, and other WIRG Staff.
• Greet and announce visitors to the appropriate Executive, Administration or WIRG Staff
• Assist and/or schedule Monitoring Room(s) and Conference Room as required by Regulatory Affairs, Clinical Research Coordinator, or Administration
• Set-up conference calls
• Maintain Monitoring Rooms and Conference Room clean and supplied with refreshments.
• Assist with ordering and setting-up refreshments and food provisions for meetings and visitors.
• Correlate and distribute correspondence to the appropriate WIRG Staff.
• Ensures and maintains safety and comfort of visitors.
• Participate in collaborative team efforts with other departments.
• Maintains accurate sing-in/sign-out courier logs for all out-going and in-coming packages.
• Recognize the need to seek assistance or inform supervisor of specific issues.
• Assist with volunteer telephone screening as required. Complies with all WIRG policies and procedures, especially those regarding protocol confidentiality.
• Performs other duties as assigned.

Skills and Qualifications:

• High School Diploma or GED
• A minimum of six months experience as a Customer Service Representative required
• Clear pronunciation and speech required.
• Switchboard experience preferred but not required.
• Basic computer skills, including knowledge of Microsoft Office are required.
• Bilingual skills are preferred but not required.