Physician Liaison

About Boston Childrens Health Physicians

COVID vaccine will be required unless medical / religious exemption.Families throughout New Yorks metropolitan area, the Hudson Valley, Connecticut, and beyond can rely on the superior care they receive from Boston Childrens Health Physicians (BCHP). BCHP is the largest pediatric multispecialty group in lower New York State and Southeastern Connecticut, with nearly 300 skilled clinicians providing care in more than 50 locations. BCHP providers represent 25 areas of medical expertise, delivering a full range of services for children of all ages.

BCHP is where local families come for answers and customized care, offering an extensive range of pediatric primary care, specialty care, and inpatient care for children from birth through young adulthood. BCHP is affiliated with the Maria Fareri Childrens Hospital at Westchester Medical Center and is proud to be part of the community of care of Boston Childrens Hospital, ranked by U.S. News & World Report as the #1 pediatric hospital in the country.

As a member of Boston Childrens Hospitals integrated network of pediatric care locations and partnerships, we can access the expertise of the #1 pediatric hospital while providing integrated, comprehensive inpatient and outpatient care to infants, children, and adolescents close to home.

Reporting Relationships

Reports to the Clinical Operations Administrator of BCHP

Dotted line reporting relationship to the Chief Medical Officer of BCHP

Key Duties and Responsibilities

The statements below describe the essential duties of the person or persons assigned to this job. They are not intended as an exhaustive list of all job duties and responsibilities.

1.Functions as a primary contact for internal and external providers regarding patient referrals and relationships between primary care and specialty practices. Interfaces with physicians and their staff to improve communications and operations between the parties and to increase understanding of the referring physicians needs and expectations.

2.Develops programs and opportunities to establish/strengthen inter-professional relationships between BCHP specialists and referring physicians/clinicians including, but not limited to, in-service trainings, networking events, and CME events.

3.Establishes and adheres to an ongoing schedule of visits to physicians and medical practices, prioritizing locations and geographies based on conversations with BCHP leadership. Routinely visits (in person and virtually) and communicates via phone & email to identify challenges, to educate, and to help resolve issues

4.Identifies issues and concerns of referring physicians/practices/organizations and communicates back to the appropriate individual, department, or area. Facilitates issue resolution, working toward improved processes and communications. Ensures management and accountability of all functions related to problem resolution.

5.Creates and provides biweekly reports to BCHP leadership. Data will include, but not be limited to, referral trends, practices visited, and problems/opportunities/initiatives, and their status. Develops and maintains additional reports as requested by BCH and BCHP leadership.

6.Develops an in-depth knowledge of BCHP specialty services and programs

7.Develops a comprehensive understanding of the health care marketplace and the market factors that operate in assigned geographic territories. Ensures that BCHP leadership is kept updated on changing market trends. Develops, obtains buy-in, and maintains an efficient, predictable process for vetting prospective practices for participation in, or acquisition by, BCHP.

8.Identifies new/prospective practices and supports recruitment of prioritized practices

9.Contribute to creation and distribution of internal BCHP newsletter to keep providers and staff informed of provider staffing changes, new service lines, new hires, and achievements within BCHP.

10.Participate in planning and implementation of staff appreciation days

11.Maintain updated version of specialty guide, provider announcements, and provider biographies with the goal of distributing these documents to referring providers

12.Assist with practice participation in external community events (eg. Street fairs, health fairs), including attendance at these events, coordination of distribution of marketing tools, and assistance with procuring marketing tools and giveaways

Minimum Knowledge and Skills

Bachelors degree in a clinical discipline, Business Administration, Healthcare Administration, or related healthcare field is required.

Requires 3+ years working with community-based PCPs and subspecialists, with a track record of successful customer service, communication effectiveness, and relationship building.

Exceptional verbal and written communications; persuasive presenter, strong business acumen; interpersonal skills; team player; and consensus builder.

Knowledge of the healthcare industry, particularly on evolving environmental trends.

Capacity to inspire confidence of his/her community physicians and his/her BCHP colleagues.

Demonstrated ability to manage multiple responsibilities, perform business and market analyses, and develop constructive professional working relationships

Computer proficiency, including Microsoft Office Products: Word, PowerPoint, Excel, and Outlook.

Must have a valid drivers license, personal transportation (automobile in good working condition), and auto insurance.

Salary approx. $90,000 annual depending on experience.