DETAILED DUTIES AND RESPONSIBILITIES

• Inbound telephone call from multiple sites through call queue.
• Accurate transmittal of medical messages to care team.
• Scheduling of appropriate patient appointments.
• Reviewing of historical appointments to determine appropriate appointment types and duration.
• Timely follow up on missed call opportunities.
• Review of after-hours call registry to ensure patient appropriately scheduled.
• Contact patients that have been linked to clinic through their insurance plan or benefit plan but have never been to clinic to
  schedule them an appointment.
• Answer patient’s questions regarding what services clinic offers to patients and clinic’s availability.
• Scheduling patients for wellness visits and addressing gaps in care.
• Insurance payer outreach campaign calling as directed.
• Follow up on no show patients, past due to be seen patients.
• Communicate information to program leadership regarding patients that prove difficult to reach or who elect not to set
  appointments.
• Assist with documenting and tracking Population Health campaign calls and volumes.
• Daily reporting as directed on call volumes, equipment failures, patient complaints.
• Referring of patients calling with Social Determinants of Health.
• Other tasks and duties as assigned by management or leadership.

REQUIRED QUALIFICATIONS

• High School Graduate
• 1 year experience in a health care or medical office setting
• Experience working with a diverse population
• Excellent verbal and written communication skills
• General computer literacy (experience with Microsoft Windows, Microsoft Office)
• Knowledge of basic medical terminology
• General knowledge of medical insurance industry standards

PREFERRED QUALIFICATIONS

• 1 year experience working with an electronic medical record
• 1 year experience working in health care quality assessment, measurement and/or analysis (i.e. HEDIS measures)
• Bilingual English/Spanish