ESSENTIAL JOB FUNCTIONS:

• Monitors daily operations of PAU Department to ensure excellent customer service is achieved with both internal and external customers.
• Maintains and builds working relationships between the department and their respective hospital departments, including central scheduling, registration, physician offices, etc. by gathering feedback from all parties to identify methods to improve service and productivity.
• Adheres to call monitoring process.
• Communicates operations status to leadership by providing daily/weekly data regarding department productivity, issues, staffing, training needs, etc. opportunities for improvement
• Demonstrates ability to assign additional job duties based on department need that may be in addition to or in place of those normally performed by employees in a fair, timely, and efficient manner.
• Monitors staff productivity and suggests/provides training, coaching, mentoring, etc. in a proactive fashion based upon CHS standards.
• Consistently maintains professional level of communication with staff, both oral and written.
• Gains experience in all areas of the department in order to properly supervise, provide back-up, educate, train, etc.
• Serves as backup to PAU staff when necessary to ensure daily standards are maintained.
• Ensures all staff is educated on resources/tools necessary to perform their duties as assigned or requested with a positive attitude.
• Actively engages staff to promote team work amongst their dept. and other depts. within the SSC and hospitals.
• Ability to perform all other duties as assigned or requested.

EDUCATION:

• High school graduate or equivalent required
• Associates degree preferred

EXPERIENCE:

• Three years of experience in a medical facility, ambulatory surgery facility or acute-care hospital required
• Knowledge of CPT, HCPCS, ICD-10 and medical terminology required
• Must be able to function effectively in a fast paced and stressful environment