Job Location: United States : Pennsylvania : Clarks Summit

Work Arrangement: Office

Shift: 11pm - 7am, 5 days a week (Monday evening through Saturday morning)

1 shift a month required - Saturday evening (11pm - 7am)

Role Value Proposition:

This role is responsible for IT operations for the print team and sets-up and operates MICR printers, check inserters, folders, and copiers and ensures all outputs are inspected for quality and accuracy and that counts are exact at all times. Will ensure problems are reported to management in timely fashion, assisting in resolution of problems and ensuring internal & external partners receive great customer service via phone, email, and in person.

Key Responsibilities:

• Properly sets up and operates MICR Printers, check inserters, folders, copiers. Able to process checks from LNET, Paybase and CA Deliver, IP check printing applications.
• Time management while maintaining consistent quality and accuracy. All Output counts must be exact at all times.
• Ensures problems are immediately reported to the Area Supervisor and / or management.
• Handles requests for special check processing with quick, precise response. Able to accurately match Administrative personnel labels with quality control sheets.
• Keeps accurate and precise counts on all log sheets of all checks printed, inserted, presort and special handling.
• Maintains all required meter logs, reconciliation logs, postage reports, check inventory logs, District Office & IA mail logs, and check statement logs accurately.
• Has thorough understanding of all procedures dealing with MA&H cancellations. This includes matching, notarizing, mass certified, and affiant responsibilities. Also prepares spoiled postage reports and meter replenishments.

Essential Business Experience and Technical Skills:

Required

• HS Diploma
• Position includes pushing, pulling, lifting. Lifting can be from 20lbs to 50 lbs. Position is considered light industrial.

Preferred

• Prior printer / output processing experience preferred
• Knowledge of check reconciliation and check reprint processes through UCRS/MCRS CICS application.
• Demonstrated experience in making sound decisions, when necessary, to ensure all commitments are met. Will take corrective action with all problems encountered, and see that all Trouble Report tickets are properly written and closed on all hardware and software problems.
• Has a detailed knowledge of all check processing guidelines issued by MetLife Treasury Operations.
• Answers phone politely and responds professionally to all requests from internal and external customers.

Business Category

Digital & Print Solutions

Number of Openings

1

At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.

MetLife:

MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.

We are one of the largest institutional investors in the U.S. with $642.4 billion of total assets under management as of March 31, 2021. We are ranked #46 on the Fortune 500 list for 2021. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies. We are proud to have been named to Fortune magazine’s 2021 list of the “World’s Most Admired Companies.”

MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.

We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife. For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.

MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.