Job description

Here's How You’ll Make an Impact:

The Process Improvement Manager is a technical expert within the Customer Service process. This position performs a variety of duties requiring a high degree of responsibility, skill, knowledge, training, and experience. They are responsible for evaluating existing processes and improve on customer service best practices.

What We Want You to Accomplish:

· Complete daily, weekly, and monthly performance summaries and reports

· Ensure the delivery of accurate and reliable operational information to support business daily operations, strategic decisions, regulatory filings, and conformance budgets

· Review customer service data and determine cause of shortfalls and develop remediation plans

· Develop, implement, and distribute tools to teams that allow for improved performance

· Drive continuous improvement education throughout teams to increase the engagement of team members for continuous improvement

· Conduct Kaizen and continuous improvement events to drive lead standards

What You’ll Be Doing On A Daily Basis:

· Responsible for the oversight customer service process functions and projects

· Evaluate, improve, create, Customer Service Processes

· Provide continuing technical support and troubleshooting for any / customer service processes

· Assist in defining requirements for operations and ensure the implementation of continuous improvement strategies and initiatives to effectively meet or exceed business requirements and customer expectations

· Act as an experienced contributor on complex or critical assignments

· Assist in administration and communication of company policies, goals, strategies, and vision as needed

· Support quality systems, continuous process improvements, and safety initiatives in accordance with Lean thinking throughout the organization.

· Collaborate with your team to advance company metrics including safety, quality, delivery, cost, and morale

· Develop, model, and coach with customer service applications

· Participate in reviewing performance expectations with leadership teams across the organization

What You’ll Bring to the Table:

· Bachelor’s Degree in a related field

· 3 to 5+ years of previous in a manufacturing customer service support environment

· Experience in continuous improvement efforts in a mid-size seasonal manufacturing company preferred

· Lean, Six Sigma certifications preferred

· Proven success to effectively communicate (listening, writing and verbal) to multiple teams, ensuring the delivery of the message stays consistent

· Well-organized, be able to multi-task and have a high level of attention to detail

· Customer service driven, able to understand and support the business goals and objectives

· Ability to interface with all departments and levels of the company

· A strong sense of urgency and desire to exceed expectations

· Ability to maintain a positive attitude in an extremely fast paced environment

· Demonstrated success managing multiple processes and tasks

· Moderate to advanced skills with Microsoft Office (specifically Excel) and learning new systems/technology

Job Type: Full-time

Pay: $95,000.00 - $130,341.94 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Warwick, RI 02888: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Microsoft Office: 5 years (Preferred)
• Analysis skills: 1 year (Preferred)

Work Location: One location

colinoncars.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, colinoncars.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, colinoncars.com is the ideal place to find your next job.