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Signet Jewelers is the world's largest retailer of diamond jewelry, operating more than 2,800 stores worldwide under the iconic brands: Kay Jewelers, Zales, Jared, H.Samuel, Ernest Jones, Peoples, Piercing Pagoda, Rocksbox and JamesAllen.com. We are a people-first company and this core value is at the heart of everything we do, from empowering our valued team members, to collaborating with our customers, to fostering the communities in which we live and serve. People – and the love their actions inspire – are what drive us. We’re not only proud of the love we inspire outside our walls, we’re especially proud of the diversity, inclusion and equity we’re inspiring inside. There are dynamic career paths awaiting you – rewarding opportunities to impact the lives of others and inspire love. Join us!

Product Director – Store Operations

Remote

WHO WE ARE:

We are the world’s largest retailer of diamond jewelry and the world’s largest specialty jewelry retailer, with #1 market share in the U.S., UK and Canada. Signet operates approximately 3,200 stores globally, under the brand names Kay Jewelers, Zales, Jared, H.Samuel, Ernest Jones, Peoples Jewellers, Piercing Pagoda and JamesAllen.com.

ALL ARE WELCOME HERE:

Signet is a people company – this means that we put our customers and our employees at the center of everything we do. Our culture celebrates diversity and inclusion, while uniting around a common mission and distinct privilege of helping our customers Celebrate Life and Express Love®. We strive to make sure that our 35,000 employees have professional, personal and social development opportunities to unleash their full potential and have equal opportunity for advancement, regardless of their gender, race, sexuality or any other aspect of their background. At Signet, we nurture an inclusive environment where employees feel safe, supported and empowered at work each day. We do not and will not tolerate any behavior that undermines this effort.

POSITION SUMMARY:

The Product Director – Store Operations will lead a product team focused on developing solutions in support of Signet’s Store Operations function utilizing data, analytical approaches and delivering actionable insights across various KPI’s. This leader will oversee a team that focuses on analytical projects with deep insights developed following an agile development process. The product team that the Director will lead will focus on store operations KPI’s such as labor, traffic, conversion etc. with an understanding that Signet’s different retail brand stores each have their own set of characteristics. The Product Director will focus on the development of long-range analytical insights, the development of models, datasets and tools partnering with the Store Operations Administration team.

MAJOR RESPONSIBILITIES/ESSENTIAL FUNCTIONS:

• Store Operations Strategy – plays an integral role in setting the Store Operations strategic direction by providing key inputs, tools and analysis while developing and maintaining store portfolio products such as financial models, performance benchmarking and gap analysis across various banners, geographies and times of year.
• Analytics and Reporting – oversee the development of reporting on project progression and milestones for initiatives executed by the Store Operations team. Ensure transparency across measurement techniques and use visualizations (Tableau etc.) to bring KPIs into a simplified format.
• Executive Summaries – develop insights driven presentations to demonstrate Signet’s data-based approach to Store Operations decisions with emphasis on Operational levers and action plans that can be taken to improve performance.
• Team Leadership – Lead an Analytics Product team in Signet’s Enterprise Analytics organization with a diverse team of individuals across multiple disciplines including analytics, data science, data engineering, interactive reporting and program management in an Agile format. Monitor the development of all Operations analytical products through their lifecycle stages (analysis, beta, production, deprecation). Work with key stakeholders to manage priorities based on value case.

POSITION QUALIFICATIONS:

Education Required: Minimum Education: BA/BS Bachelor's Degree. MA/MS Mathematics, Data Science or MBA Preferred

Years of Job-Related Experience Required:

• 5+ years of experience in Store Operations analytics – demonstrated aptitude sourcing, aggregating and analyzing diverse data sets, fluency in data analysis tools, technology and methodologies
• 5+ years of experience managing analytic and data science teams, on shore and off-shore management experience preferred

Other Skills:

• Demonstrated ability create insights from data and to communicate actionable opportunities at an executive level
• Strong financial and analytical acumen to make strategic recommendations
• Store Operations terminology
• Demonstrated strong project management skills and the ability to manage multiple priorities and can identify primary and secondary objectives, prioritize time and communicate to team members and clients
• Excellent skills at data visualization and reporting – Demonstrated skills with Data, BI and Reporting software packages such as Alteryx, Business Objects, Tableau, Looker, Amazon QuickSight, Power BI, etc.
• Working knowledge of databases, data modeling and modern cloud-based data architectures

BENEFITS & PERKS:

• Competitive healthcare, dental & vision insurance
• 401(k) matching after one year of employment
• Generous PTO + company holidays
• Diversity programs
• Paid subscription to PlateJoy
• Much more!

The salary range for this opportunity is $128,000 - $184,000. Base pay offered may vary depending on geographic region, internal equity, job related knowledge, skills and experience, among other factors.