Who we are

Kentik is the network observability company. Our platform is a must-have for the network front line, whether digital business, corporate IT, or service provider. Network professionals turn to the Kentik Network Observability Cloud to plan, run, and fix any network, relying on our infinite granularity, AI-driven insights, and insanely fast search.

Kentik makes sense of network, cloud, host, and container flow, Internet routing, performance tests, and network metrics. We show network pros what they need to know about their network performance, health, and security to make their business-critical services shine. Networks power the world's most valuable companies, and those companies trust Kentik. Market leaders like IBM, Box, and Zoom rely on Kentik for network observability. Visit us at kentik.com and follow us at @kentikinc.

As a Product Ops Manager within our team, you'll collaborate with fellow PMs, marketers, business analysts and sales ops to help grow Kentik's Network Observability product suite. You'll own and drive product analytics to help the team make the best possible decisions about new features. You'll also guide the team through our quarterly roadmap planning process.

• Manage the product stack (see https://productcraft.com/productstack/), establish internal best practices, and ensure PMs are using tools and data effectively
• Monitor and analyze existing product metrics and identify opportunities for improvement
• Drive the roadmap planning process for Kentik, and propose new ways for the PM team to become more data driven and efficient
• Propose new and innovative ways to improve customer engagement, product stickiness, and time to value
• Contribute to the PLG product experimentation process, by implementing and tracking all experiments
• Focus on operational efficiencies of existing processes, perform analysis of datasets, and conduct regular data validation
• Partner with the Product, Engineering and Marketing teams to implement new features and test internal tools and processes
• Coordinate monthly product updates (external and internal audiences) for the company
• Help with board of directors meeting preparations, in particular data analysis and presentation
• Be the trusted advisor for the CPO, COO and CEO by providing insightful product information

What you'll bring

Studies have shown that some candidates tend to apply to jobs only if they meet 100% of the qualifications. We encourage you to apply if you meet most of the criteria - even if you don't match all of the qualifications, your skills and experience could be valuable in this role!

• Track record balancing the conceptualization of strategic initiatives with fast and iterative execution
• A preference for seeking and solving the hardest, most meaningful problems
• Experience with Pendo
• Passion for what you do, with a bias toward action
• Creativity
• Enthusiastic and clear communication skills
• Strong curiosity across marketing, technology, and other disciplines
• Not afraid to challenge the status quo or executive leadership when needed
• Persistently advocating for opinions and beliefs, without being abrasive

Nice to have:

• Proven track record in Product Ops for B2B high scale SaaS products/platforms operating in a dual PLG/Enterprise motion
• Experience with Salesforce, Looker, and roadmapping tools

What we offer

Kentik is a fully remote company that operates globally. We seek professionals that will help us thrive as an organization, and in turn, to broaden and enhance your career. We're very thorough in the interview process to understand your skills and how they will relate to your successful growth here at Kentik. Our compensation philosophy encompasses a fair program for all in order to attract, engage and retain talented individuals who will drive our business and wow our customers.

The compensation range for this position is: $126,000 – $209,000. This range reflects the low and high end of the U.S. compensation range Kentik reasonably and generally expects to pay the hired candidate in this role. The actual compensation offered may be lower or higher than the stated range depending on various factors, including but not limited to:

• Experience with the skill sets required for success
• Demonstrated competencies and potential
• A geographic market-based approach

In addition to a great career opportunity, Kentik offers stellar benefits for our employees, which include:

• 100% of premiums are paid by company for health, vision and dental coverage for you and your dependents
• Additionally, an annual Health Reimbursement Account (HRA) of $3,000 for an individual or $4,500 for a family
• Paid family & medical leave
• Open PTO, a quarterly Wellness Day, and a minimum of 10 paid holidays
• 401(k) retirement account
• Home office reimbursement
• Stock options

Note: Benefits are as listed for all US full-time employees. For compensation, international applicants will be treated equitably in relation to the laws applicable within the countries in which we operate.