Kargo unites the world's leading brands and premium publishers on mobile devices using innovative creative ad formats. At Kargo, we're all about bringing together the best of the best with a spark of creativity to stand out from the crowd. The same is true for our employees. What makes Kargo and each Kargo team member exceptional makes our company special. Kargo believes differences should be celebrated and is committed to diversity in the workplace. As an Equal Opportunity employer, we do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, national origin, protected veteran status, disability or other legally protected status. Individuals with disabilities are provided reasonable accommodation to participate in the job application process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Kargo Commerce is the Performance Advertising Division of Kargo with >$500m in paid social dollars under management per annum. Kargo Commerce is a leading player in the paid social ecosystem focused on Retail, Ecomm & Grocer verticals. Kargo Commerce is a Partner of Meta, Pinterest, Snapchat, TikTok, Twitter.

Kargo is 400 employees strong across offices in New York City, Chicago, Austin, Dallas, Los Angeles, Sydney, Auckland, Ireland, and London. But we’re not stopping there, so stay tuned as we expand our map and our team.

For more information, visit Kargo at www.kargo.com or follow Kargo on Instagram (@kargomobile), Twitter (@kargo) and LinkedIn (Kargo).

Title: Product Solutions Engineer

Job Type: Full time, Hybrid

Job Location: Los Angeles

Salary Range: $100,000-$120,000 OTE

Summary of Job’s Purpose:

The Product Solutions Engineer will sit within the Product team and have close relationships with the Engineering & Customer Success teams. In this role, you will focus on support processes, technical solutions & diagnosing the origin of the issue between Kargo Commerce, social publishers, or user error. You will be the bridge between our technical & customer facing orgs, breaking silos as we support our customers in their innovative advertising programs. You will be responsible for bringing our technology to life each day by pushing existing features to their limits, ideating new solutions & testing prototypes that can one day become official products.

The Position:

In this role, you will

• Solve complex & unique technical problems for the world’s largest advertisers through “outside the box” methods including scripts, automation & more
• Act as an escalation point for Customer Success teams to diffuse operational roadblocks that the team may be facing by managing the process and tools used to support our tech
• Help our internal & external users understand, use, and troubleshoot Kargo Commerce’s paid social ad management platform
• Inform trainings (education) that our Learning & Development team create for users
• Create and share best practices across Kargo Commerce users as the technical frontline.
• Help to define product improvements based on user feedback & troubleshooting

The Requirements:

• Minimum 3 years experience within an ad technology company or social media publisher, preferably in Customer Success, Engineering or QA
• Computer Science or Engineering related education & background
  Strong troubleshooting knowledge with HTML, JS, CSS, familiarity with JSON
• Familiarity with Adobe Creative Suite (Photoshop, After Effects) a plus
• Knowledge of Meta APIs - Snapchat, Pinterest and/or TikTok APIs a plus
• Experience working with JIRA, Confluence and Asana
• Ability to articulate technical issues to non-technical users & stakeholders
• A genuine interest in helping our teams & customers solve problems in innovative ways
• Comfortable with customer-facing communication
• Experience working in a fast paced, ever-changing environment with the ability to work across multiple time zones

The Perks:

• Competitive salary based on experience
• Flexible PTO + 10 sick days a year
• Tuition reimbursement up to $1,000 a year
• Monthly wellness benefit
• Medical, dental, and vision benefits
• 401K plan with full company match
• Fun, flexible, people-centric culture

The Recognition:

Kargo and Kargo leadership are regularly recognized for the company’s growth and achievements, including:

• B&T’s Best Media Platform (2021)
• Digiday Awards’ Media Award for Best Digital Product Innovation (2021)
• Martech Breakthrough Awards’ Content Management Innovation (2021) (2017)
• Three MMA Smarties (2018)
• Adweek Innovative Mobile Ad Player (2017)
• Best Places to Work (2017)

ZUStsEwoO7