** Noa Botanicals has a mandatory vaccine policy, please contact HR for more details. **

POSITION SUMMARY

Product Specialists at Noa Botanicals are responsible for patient and caregiver intake, product transactions, and providing excellent customer service. The Product Specialist must maintain a thorough understanding of medical cannabis varieties, derivatives, and infused products based on current offerings in the Hawaii market and current cannabis science. This position provides superior customer service and educational guidance to registered patients and caregivers. The Product Specialist must maintain a professional appearance, organized work environment, and dispensary appearance. The Product Specialist reports directly to the Dispensary Lead and Dispensary Store Manager.

Local applicants are preferred; relocation assistance will not be provided.

CORE JOB DUTIES (including but not limited to)

Customer Service & Sales:

• Maintain a positive, service-oriented attitude toward all patients, co-workers and the Company
• Greet patients and caregivers as they enter the dispensary. Provide exceptional service for new and returning patients, anticipate and answer any questions they may have, and provide outstanding new patient guidance
• Maintain and prepare the appropriate documentation from each patient and caregiver at every visit, ensuring the validity of his or her identification and registration with the State
• Record each visit using the patient management software, ensuring the accuracy of customer and caregiver information, and recording specific requests, preferences, and notes, if necessary, while observing and maintaining all applicable patient confidentiality requirements
• Prepare, verify, process and collect payment after order verification, and apply to each customers allocated amount in accordance with state and local law
• Communicate with Dispensary Lead and Store Manager to maintain a steady customer traffic flow to maximize sales and customer satisfaction, as well as inventory levels to maintain accurate and up to date menus
• Meet and exceed set sales goals
• Assist in audit and inventory tasks as assigned
• Respond to and resolve customer requests, complaints, or compliments in person, through email, and on the phone, escalating for supervisor support as needed
• Maintain organization of records, desk space, dispensary, and waiting room through daily upkeep and light cleaning

Medical Cannabis Education & Guidance:

• Maintain knowledge and understanding of all applicable state and local laws, all medicine, products, and services provided, as well as documentation processes in accordance with the State of Hawaii
• Educate patients and caregivers on medicating options and methods, strain information, medicine effectiveness for specific ailments, and cultivation methods

Core Competencies:

• Working knowledge of State of Hawai’i laws, regulations, and rules related to medical cannabis
• Accurate data entry and record keeping
• Desire to learn about our products
• Ability to answer multi-phone line system
• Strong attention to detail, organizational skills, and time management abilities
• Superior communication and customer service skills: Must be positive and welcoming
• Proficiency and accuracy in using windows-based software, POS software, and internet navigation
• Ability to work in a fast-paced, ever-changing, and challenging environment
• Ability to work well, individually and in teams, with a diverse group of people. Must have excellent people skills

Education & Background Requirements:

• Must be and remain compliant with all legal or company regulations for working in the cannabis industry
• Minimum of 21 years of age as required by state statute
• Must have DOH clearance and fingerprinting, per applicable requirements set forth under state statute
• High School Diploma or GED required
• 2-3 years of related customer service experience preferred

Physical Requirements:

• Must have reliable transportation and flexibility in scheduling
• Must have a valid driver’s license or state ID
• Must be fully vaccinated against COVID-19
• Working hours include holidays and weekends
• This job function may include walking or standing for extended periods of time, as well as stooping, bending over and/or crouching
• Must be able to lift, carry and balance up to 50 pounds (100 pounds with assistance)

Work Schedule: Varies; Monday – Sunday; 9a-8p

Work Location:Y Young Street, Honolulu Retail Store

Job Type: Non-Exempt, Part-Time

Starting Pay: $13/Hr. ($14/Hr. after successful completion of 90-day assessment)

Benefits: Employer paid employee health, dental & vision insurance. Employee discounts. PTO & Paid Holidays.

EQUAL OPPORTUNITY AND AFFIRMATIVE ACTION:

We are an equal opportunity employer and strive to provide equal employment opportunities to all applicants and staff in accordance with sound employee relation practices and federal and state laws. Noa Botanicals is also firmly committed to taking affirmative action to employ qualified individuals with disabilities, veterans with disabilities, veterans, minorities, and women, and to advance them in employment. If you are an individual with a disability and require accommodation during the application process, please contact our HR Department at 808-550-9848.

Management reserves the right to assign other job duties as necessary. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. This document is intended to indicate the kinds of tasks and levels of work difficulty that will be required of positions that will be given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of any supervisor to assign, direct, and control the work of employees under his/her supervision. The use of a particular expression or illustration describing duties shall not be held to exclude other duties not mentioned. Ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrated commitment to effective customer service deliver, and the ability to work productively as a member of a team or work group are basic requirements of all positions. Submittal of an application for the position:1. Authorizes Mānoa Botanicals LLC to share any and all information regarding previous or present employment, educational training or personal information from their records and from any other source with the Mānoa Botanicals LLC Human Resources Department only 2. Releases and waives Mānoa Botanicals LLC from any and all liability for any damage which may be claimed as a result of furnishing such information to the Human Resources Department.