Job description

OVERVIEW

Located in Washington, DC, Graduate School USA (GSUSA) is affiliated with American Public Education, Inc. (APEI). Graduate School USA is a leading provider of professional development and training courses for the federal government and private sector, serving organizations and individuals with programs designed to support organizational missions, career and occupational development, and the personal ambitions of adult learners. GSUSA’s courses and programs are delivered by instructors with real-world government experience, including customized training solutions, distance education, and leadership training.

OVERVIEW

The Program Assistant plays a vital role in the successful delivery of GSUSA’s open enrollment training program. The PA coordinates logistics, performs high-level administrative tasks, and provides exceptional customer service and support to faculty and students.

DUTIES AND RESPONSIBILITIES

· Take full responsibility for customer satisfaction by ensuring effective coordination of all aspects of training delivery.

· Prepare and disseminate instructor and participant course notifications.

· Confirm instructors for training sessions and provide administrative support.

· Set-up classrooms and A/V equipment.

· Order and secure course materials, training tools and supplies.

· Prepare and process travel authorization and expense reimbursement forms.

· Process student attendance sheets and issue course certificates.

· Provide exceptional customer service and support to students and faculty

· Accommodate and assist customers with special needs.

· Confirm instructors’ completion of training assignments.

· Ensure compliance with fire safety regulations and emergency guidelines.

· Perform other duties as assigned

EDUCATION AND EXPERIENCE

· Associates degree or higher

· Three years’ experience in sales, hospitality, event planning, or a customer service environment.

KNOWLEDGE, SKILLS AND ABILITIES

· Organized self-starter and motivated learner with strong attention to detail.

· Strong verbal and written interpersonal skills and ability to learn a variety of systems and databases

· Ability to work in a deadline-driven environment, handling multiple tasks while maintaining quality

· Ability to adapt to constantly changing priorities

· Proficient with virtual meeting technology (MS Teams and Zoom) and MS Office Suite (Outlook, Word, Excel, SharePoint)

Graduate School USA is an Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Job Type: Full-time

Pay: $40,000.00 - $42,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

COVID-19 considerations:
We follow current CDC guidelines.

Ability to commute/relocate:

• Washington, DC 20024: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• How many years of experience do you have in sales, hospitality, event planning or customer environment?
• What types of databases have you worked with?
• Do you enjoy working in a fast-paced driven environment and what experience do you have?
• Do you have an associate degree or higher?
• What is your salary expectation for this position?

Work Location: One location

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