Job description

Program Coordinator - Events
Type: Part-time Contractor
Reports to: Director, Events

ABOUT TECHCHANGE
Want to be part of a growing company that is using technology, pedagogy, and design to bring about positive social change? Founded in 2010, we are a social enterprise that works with the leading nonprofits and government agencies around the world to push the boundaries of what's possible in virtual learning and online events. From delivering an online series of courses on COVID response for frontline health workers to powering the largest human rights and tech conference in the world (RightsCon), TechChange contributes to some of the most innovative and important (virtual) conversations of our era.
TechChange provides human-powered services like facilitation, production, support, and design and a user-centric platform to support over 500K users across some 800 courses, workshops, and events.
ROLE OVERVIEW
The Program Coordinator works collaboratively with TechChange Events Team members to support the planning, execution, and wrap-up for interactive, well-produced events in a variety of virtual and hybrid formats.
Program Coordinators manage multiple work streams, primarily in (but not limited to) the areas of platform configuration, data reporting, design coordination, and event execution. Success is achieved through the successful configuration of the event platform and all relevant tools to fulfill partner and participant needs, support to Program Managers to foster healthy, productive client relationships, and engagement with external providers such as video editors, designers, and technical moderators to ensure event deliverables are completed in accordance with project timelines. Program Coordinators aim to ensure positive experiences and feedback from event participants, speakers, and organizing committees alike.
PRIMARY ROLES AND RESPONSIBILITIES
Program Coordinators report to the Director of Virtual and Hybrid Events and support Program Managers in preparing for, delivering, and closing out events from project kickoff to final deliverable. Responsibilities include but are not limited to the following:
Event preparation:

• Support the collection and migration of content from the event partner to the event platform for participant viewing
• Prepare the technical backend for sessions, including Zoom, Microsoft Teams, Vimeo, and Youtube streaming configuration and quality assurance
• Coordinate the production of graphics for the platform and for production with internal and external stakeholders
• Manage participant registration configuration, communications, and reporting
• Support the technical team with agenda uploads and platform design/theming

Event delivery:

• Oversee technical moderation during live session blocks, from pre-session preparation to session opening/livestreaming and closure for all session blocks
• Troubleshoot and jump in as needed if/when any technical issues arise
• Manage participant communications via the helpdesk chat, support email, and pop-up platform notifications
• Provide real-time support for participants engaging in networking sessions

Event closeout:

• Trim and upload session recordings to revisit on the platform
• Collect data and compile event reports to share with partners

SKILLS AND QUALIFICATIONS

• Bachelor's Degree or 2+ years of comparable experience
• Competent collaborator; can-do team player
• Proactive and able to complete tasks according to established deadlines
• Attentive to detail
• Process-oriented
• Ease with technology; able to pick up new tools and platforms quickly
• Professionalism in communications with team mates, service providers, and clients
• Passionate about bringing people around the world together for conversations on topics including digital rights, global public health, international development, and more
• Familiarity with the social sector, nonprofits, INGOs, civil society, or government desired but not required
• Fluency in English required. Fluency in additional languages highly valued.

COMPENSATION
$25/hour
WORK ENVIRONMENT & CAPABILITY REQUIREMENTS
Fully remote. Position will require extensive time sitting or standing and viewing computer screens. Due to the nature of supporting clients in other time zones, there will be occasional hours outside of Eastern Time, particularly in periods of live event delivery.
This document is intended to describe the general nature and level of work performed. It is not intended to serve as an exhaustive list of all duties, skills, and responsibilities required of contractor.

EOE STATEMENT
TechChange is proud to be an Equal Opportunity Employer and is committed to building a diverse and inclusive workplace. We know that our differences make us better. TechChange does not discriminate based on race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, genetic information, or any other legally protected status.

Job Type: Contract

Pay: $25.00 per hour

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