Job description
Position Title
: PROGRAM MANAGER, 911 ENGAGEMENT
Reporting Relationship
Reports to: Director of Crisis Continuum
LOOKING FOR CANDIDATES TO START AS OF SEPTEMBER 2022
Formerly the Mental Health Association of New York City (MHA-NYC), Vibrant Emotional Health’s groundbreaking solutions have delivered high quality services and support, when, where and how people need it for over 50 years. Through our state-of-the-art technology-enabled services, community wellness programs, and advocacy and education work, we are building a society in which emotional wellness can be a reality for everyone.
Administered by Vibrant and funded by the Substance Abuse and Mental Health Administration, the National Suicide Prevention Lifeline (Lifeline) provides free and confidential emotional support and crisis counseling to people in suicidal crisis or emotional distress 24 hours a day, 7 days a week, across the United States. The Lifeline comprises a national network of more than 180 local crisis centers, uniting local resources with national best practices.
In July 2022, 988 will become the new 3-digit number for the Lifeline. As an easy-to-remember, universal number for people to contact when they experience a suicidal or mental health crisis, 988 will improve access nationwide to the Lifeline’s vital crisis services. While the trained counselors who provide these services can resolve the majority of crises, sometimes people who contact the Lifeline need additional care provided by other important parts of the larger continuum of local crisis services. These include but are not limited to mobile crisis teams, crisis stabilization centers, and emergency medical response. Ongoing and effective collaboration and coordination with the larger crisis continuum, especially when 988 goes live nationwide in July 2022, will be needed to help ensure that anyone who contacts the Lifeline can be connected to appropriate support, while avoiding unnecessary law enforcement involvement, emergency department use, and hospitalization.
Position Overview:
The Program Manager for 911 Engagement will be responsible for: 1) managing a wide range of high-level strategic planning activities that build the Lifeline’s capacity to coordinate with the 911 industry; 2) facilitating the creation of new processes and guidelines to support Lifeline network center relationships with local public safety access points (PSAPS) and 3) developing diverse partnerships that advance planning and policymaking activities.
Job Duties and Responsibilities:
- Manage major projects that strengthen coordination and collaboration between the Lifeline and the larger continuum of crisis services, with a focus on 988-911 engagement.
- Manage the implementation of a new community of practice (CoP) designed to build consensus around a shared vision for 988-911 coordination, share and learn about promising models, and develop and disseminate protocols to standardize 988-911 coordination. Work with CoP leadership to set and carry out agendas that meet CoP goals.
- Develop, foster, and maintain strong working relationships with Vibrant staff, committees, boards, as well as external organizations and institutions to pursue 988-911 engagement-focused initiatives, meet project goals and timelines, review work products, and coordinate communications and outreach strategies.
- Monitor progress of contracts with vendors in support of goals for coordination and collaboration with the 911 industry.
- Create briefing materials, plan and participate in meetings and workgroup facilitation, and synthesize learnings from input gathered.
- Provide support with report writing, budget development, and other deliverables.
- In coordination with Vibrant staff, contracted vendors, and governmental entities, manage the development of project plans, communication with project teams, coordination of resources, and tracking of project deliverables.
- Responds to requests for support from Lifeline leadership or Vibrant executive staff.
- Other related duties
Qualifications:
- Master’s Degree public health, policy, (e.g., MPH, MPA, MSW) or other health- related fields) or comparable professional experience
- Previous experience in contact center or other crisis services preferred
- 3+ years of work experience in a relevant field
- Excellent communication and interpersonal skills;
- Ability to establish productive and collaborative relationships with all levels of staff
- Ability to navigate complex decision-making involving multiple stakeholder groups; Great judgment and effective and creative leadership ability
- Ability to quickly absorb complex, technical documents and brief the Executive team; Attention to detail and excellent organization skills
- Ability to take initiative, problem-solve, prioritize duties, and balance competing priorities while paying close attention to detail, meeting deadlines, and working well under pressure.
Salary: $80K -$85K
Studies have shown that women and people of color are less likely to apply for jobs unless they believe they are able to perform every task in the job description. We are most interested in finding the best candidate for the job, and that candidate may be one who comes various backgrounds. Vibrant will consider any equivalent combination of knowledge, skills, education, and experience to meet minimum qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.
Vibrant Emotional Health is an equal opportunity employer. Applicants are considered for positions without regard to veteran status, uniformed service member status, race, creed, color, religion, gender, gender identity, sex, sexual orientation, citizenship status, national origin, marital status, age, physical or mental disability, genetic information, caregiver status or any other category protected by applicable federal, state or local laws.
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