What Will Your Job Look Like?

The Program Manager works in collaboration with operations, corporate support departments, and transportation providers to ensure the most appropriate and cost-effective delivery of transportation services. Will act as the internal liaison between departments and clients to ensure that the location is fully compliant with all contractual requirements.

This position will sit in Hilo, HI and is contingent upon contract award.

What You’ll Do:

• Contract oversight and facilitation of client needs with anticipation of growth

• Identify potential risk and develop resolution processes

• Continually analyze program needs and productivity and adjust staffing and resources to ensure cost effectiveness

• Development of or oversight of documentation or work plans as required or needed

• Employee training and development

• Thorough understanding of the contract, MTM Transit policies and employee handbook guidelines

• Develop a working relationship with client to ensure exceptional customer service needs and problem resolution processes are in place

• Act as a liaison between MTM Transit and client to address any concerns or issues that may arise and do so in a timely manner

• Act in a consultative manner, developing and presenting annual plan reviews

• Provide education and information to client regarding MTM Transit procedures, services available, and changes within the Para-Transit industry

• Maintain a “Safety First” attitude with client and personnel

• Good understanding or local climate needs and issues pertaining to the passenger transportation industry

• Thorough understanding of ridership policies to ensure smooth transportation services

• Capability of addressing any questions / concerns regarding site transit program

• Maintain all employee and vehicle files in accordance with FTA and DOT guidelines

• Develop and maintain thorough knowledge of MTM Transit departments and compliance programs within each

• Monitor performance of direct reports and provide coaching and guidance

• Oversight of Federally mandated Drug and Alcohol program

• Perform additional duties as assigned or required

What You’ll need:

• High school diploma or G.E.D

• Previous supervisory or management experience in the Para-Transit or similar industry, 1 to 2 years’ experience preferred

• Prior contract and or project management experience preferred

• Experience working with data reporting and analytics

• Proven experience in operation’s and management of staff

• Knowledge of ADA, DOT, FTA regulations

• Experience establishing key processes and procedures

• Experience supervising and monitoring the delivery of contractual services

• Must possess a valid current driver’s license

Even better if you have...

• Must possess excellent interpersonal skills and ability to work with a variety of people and job positions

• Ability to acquire in-depth knowledge of MTM Transit operations, company policies, and guidelines

• Ability to acquire in-depth knowledge of computerized transit routing systems

• Data analysis

• Exceptional interpretation and problem solving skills

• Ability to schedule, organize and prioritize multiple tasks

• Understanding of budget and cost analysis

• Moderate to advanced computer skills

• Ability to maintain high level of confidentiality

What’s in it for you:

• Health and Life Insurance Plans

• Dental and Vision Plans

• 401(k) with a company match

• Paid Time Off and Holiday Pay

• Maternity/Paternity Leave

• Tuition Reimbursement

• Leadership Mentoring Opportunities

Salary Range:

Salary Min: $ 90k

Salary Max: $ 120k

This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.

Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM’s People & Culture.

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