Job description

Summary: The purpose of this position is to coordinate specific projects which includes quoting, data entry, contract review, scheduling, expediting, documentation, shipping and extensive customer communication. This position is required to track and organize through self-action the required activities to complete a major project, track and communicate status, and coordinate efficient shipping. This person will keep current the project schedule, monitor and coordinate/expedite material flow to be available from inventory to assure products are available to meet the customers' requirements. This position will work in concert with product management, inventory control, operations, and logistics. Domestic and International travel may be required on occasion. This employee exercises discretion and independent judgement in the performance of office or manual work directly related to customer's needs. Regularly and directly assist managers and works under only general supervision while executing assignments or performing specialized tasks.

Primary Job Responsibilities

The responsibilities of this position include, but are not limited to:

• Works effectively with company personnel, customers and others by sharing ideas in a constructive and positive manner; listening to and objectively considering ideas and suggestions from others; keeping commitments; keeping others informed of work progress, time tables and issues; addressing problems and issues constructively to find mutually acceptable and practical business solutions; addressing others by name, title or other respectful identifier, and; respecting the diversity of our work force in actions, works and deeds.
• Receive, acknowledge and enter orders/quotes for customers primarily for projects. Provide back to customer complete order status.
• Know and effectively communicate the status of shipments. Determine and complete necessary shipping documents (EX: Bill of Lading, Shipper’s Letter of Instruction, Verified Gross Mass, as examples).
• Issue pricing quotes.
• Effectively communicate to the customer pricing and availability of products.
• Coordinate with Master Scheduler inventory availability to meet project needs.
• Understand the financial standing of each assigned project and assist Accounting in addressing receivable issues.
• Obtain or instruct where to confirm technical information.

Knowledge & Skill Requirements:

• High School Diploma or GED required. Associate Degree in Marketing, Communication, International Business or equivalent preferred.
• Three (3) years' experience in Inside Sales, Customer Service, or Project Coordination role.
• One (1) year experience in Export Shipping desired.
• Ability to assess information and create a “win-win” resolution.
• Excellent verbal, writing, and electronic communication skills.
• Ability to learn technical terms, processes, and piping design vocabulary.
• Computer proficient, especially with Excel and Word. SAP experience desired.
• Knowledge of key geographical areas of the world, specifically Asia, Europe, India and Middle East, and the ability to read maps and locate specific countries/cities.
• EEO/M/F/D/V

Job Type: Full-time

Pay: $45,000.00 - $57,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Little Rock, AR 72206: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• How many years of SAP experience ?

Experience:

• Inside sales, Customer Service or Project Coordinator: 2 years (Required)

Work Location: One location

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