General Summary

The Project Lead is responsible for planning and overseeing Global Business Process Office projects to ensure they are completed with a client-focused lens and within the established project timeline and scope. Responsibilities include setting project quality and performance standards, assessing and managing risk within and across multiple projects, deliverables that adhere to established quality standards, and partnering with other members of the Business Process Office to execute an effective communication plan. Serves as a single point of contact within the business for the project.

Principal Duties and Responsibilities

• Sets direction for and executes on both small and large-scale complex global projects.
• Leads the project team to ensure maximum performance, providing purpose, direction, and motivation
• Lead projects from requirements definition through deployment, identifying schedules, scopes, and project implementation plans, including risk mitigation
• Prepares detailed project plans, facilitates team meetings, stage gate exit decisions and communicates project status to all levels of the organization
• Coordinates internal and external resources from various functional departments to streamline project efficiency and maximize deliverable outputs
• Structures and manages projects in CCL’s project management software
• Proactively troubleshoots complex risks and issues; partners with teams to develop mitigation strategies while ensuring quality standards, compliance, and integration.
• Reports project outcomes and/or risks to the appropriate management channels as needed—escalating issues as necessary based on project work plans
• Facilitates change requests to ensure that all parties are informed of the impacts on schedule and resource needs
• Challenges traditional methods of thinking to ensure the work is always structured in the most effective manner to achieve project goals
• Leads project teams to the completion of a project through ensuring successful transitions to the business.
• Obtains customer acceptance of project deliverables
• Conducts post-project evaluation and identifies successful and unsuccessful project elements
• Supports the development of Project Management Best Practices, process, and continuous improvement initiatives

Specific Knowledge, Skills & Abilities Required

• Business & Financial Acumen: Highly developed financial, analytical and quantitative skills. Establishes and monitors project budget and understands the connection to the organization's overall financial health. Holds an enterprise-wide focus and understands the different business. Manages one's own time and the time of others and employs organizational skills. Knows when to delegate. Managing milestones. Proactively assesses project risks and partners with teams to develop mitigation strategies.
• Process Discipline: Understands process as critical to ease of execution, client satisfaction, and innovation. Creates a team environment where both they and their team are always conscious of the processes; holds team accountable to process; reports process conflicts and/or issues; is accountable for the results of their actions (good or bad); take ownership to shows others that they can trust you to do the right thing.
• Client Focus: Views their work through the client's lens to ensure the best possible outcome for our clients. Builds internal & external relationships. Always looks at issues and opportunities with a client lens. Coaches teams to build strong professional relationship with their clients. Sets and manages expectations for his/her team to be client focused.
• Learning Agility: Willingness to learn from experience. Seeks out experiences that may change perspective or provide an opportunity to learn new things. Enjoys experimentation, being curious and effectively dealing with the discomfort of change, pursues, responds to and uses feedback, Views failures and mistakes as an opportunity to learn. Focuses on what is possible, removes barriers. Is persistent, focused, patient, and respectful even during stressful situations. Adapts to ambiguous and changing situations.
• Digital Skills: Use the appropriate technologies (e.g., social media, learning platforms, data platforms, applications, systems) at the right time and in the right way to find information, communicate ideas, connect with others, and create new knowledge and other work products.
• Virtual Leadership: Strong interpersonal skills; ability to articulate crystal clear expectations and ensure team alignment; commitment to regular and meaningful communication; willingness to invest in relationships; patience; grant and engender trust easily, create actionable meetings, leverages technology to create connections; collaborative culture builder.

Education and Experience

Other Requirements/Experience

• Up to 25% travel possible, primarily to CCL various physical locations both domestic and international.

Pay and Benefits

• The hiring range for this role is $75,000-$80,000. Offer will be commensurate with relevant qualifications and professional experience
• 403(b) Savings Plan with employer contribution
• Medical insurance
• Telemedicine
• Dental insurance
• Vision insurance
• Health savings and flexible spending accounts
• Paid time off and paid holidays
• Employer-paid short-term and long-term disability
• Employer-paid life insurance
• Employee and family assistance program
• Various voluntary options for additional plans or coverage levels

Because of CCL’s work with the federal government, our organization is required to comply with United States Executive Order 14042, Ensuring Adequate COVID Safety Protocols for Federal Contractors. All current and newly hired US-based CCL employees must be fully vaccinated or be granted a religious or medical accommodation. For locations outside the US, country or region-specific regulations may apply.

The Center for Creative Leadership commits to creating an accessible and supportive work environment where each employee is encouraged to bring their unique ideas, backgrounds, and experiences to the workplace. For more information about our equity, diversity and inclusion efforts, please click here.

The Center for Creative Leadership is committed to a policy of equality of opportunity for all its employees and applicants for employment regardless of race, color, sex, age, national origin, sexual orientation, gender identity, genetic information, religion, military status, veteran status, or disability or any other protected class under federal, state, or local law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)