Job description
Project Manager – Technology Change Delivery
Remote
Charles Taylor has ambitious growth plans for our businesses in North America and is investing in building the corporate infrastructure to support that growth. The job is a remote role, can be located anywhere in the United States, and will require occasional travel.
The IT Project Manager – Technology Change Delivery reports to the Global Head of Change Delivery. It will be a hands-on Project Manager, Influencer, and executor responsible for delivering a strategic portfolio of projects that address consistent service, a simplified operating structure, integrated solutions, and a scalable capability across our North American TPA business unit.
IT Project Manager – Technology Change Delivery is a high visibility role that will partner with and influence Business Unit Leadership, Regional Management, Strategy & Corporate Development, Global Business Services, and third-party suppliers.
Candidate Profile
IT Project Manager – Technology Change Delivery a hands-on, technically competent professional with a history of success delivering programs and projects of parallel scale and scope across; Back off Systems, Claim Systems, Finance, and customer-facing solutions.
Ideal candidates are leaders within the insurance, TPA, or professional services vertical with deep executive presence, strong project delivery, Governance, Influence, and execution skills. The role requires the tactical delivery of complex enterprise-level programs and the ability to influence outcomes that align with business goals.
Responsibilities
- Define and design new projects to deliver maximum business benefits as efficiently as possible using vendors and a global team
- Manage and coordinate the delivery of multiple business applications projects simultaneously to deliver benefits stated in the business case
- Manage and coordinate discovery activities to budget to turn mandates into MVPs and statements of work
- Run workshops to investigate user requirements and complex problems or issues
- Coordinate with business Analysts to ensure user requirements are gathered and prioritized
- Provide options for benefits concerning different cost options for project deliverables to enable the best value for money project scope
- Ensure governance and control, manage delivery projects to budget, schedule, scope, and quality as defined in the statement, or work through planning and risk management
- Lead and assign work to technical teams to ensure that the deliverables are met following project timescales
- Appoint and manage vendors to deliver professional services and IT services to contract to meet the project objectives
- Ensure adoption through coordination with business analysts and trainers to ensure that the appropriate level of training is offered when required.
- Provide informative, accurate, reliable reporting to key stakeholders
- Manage changes through change requests at project boards
- Financial project management
- Maintain a close relationship with end users and build a comprehensive understanding of business benefits from project outcomes
- Demonstrate and role model Charles Taylor six Values by ensuring a Supportive Environment, upholding Excellence in People, focusing on Partnership with Clients, delivering High-quality Work, promoting Group-wide Entrepreneurship, and having an Appetite for Change.
Communications
- Anticipate future projects and shape & define new projects for success through engaging with directors and sponsors of change
- Communicate project deliveries to the business and key stakeholders.
- Act as a communicator for the team to communicate the aims, goals, and objectives of the team to the business and capture the needs and requirements of the business to communicate to the team.
- Prepare and deliver presentations on behalf of the team.
People Profile
- Understanding of the claims lifecycle, Claim TPA operations, and workers' compensation.
- Project management certification e.g., PMI with demonstrated expertise in Scrum and Agile
- Proven experience delivering projects within the insurance industry
- Solid references and credentials
- Experienced in managing all levels of stakeholder
- Interested in the benefits of digital transformation, data, and uses of Management Information
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