A SMARTService Site Lead is responsible for the on site management of a team of 2 or 3 for the installation and servicing of residential and commercial technology integration along with fiber installation and service. Our technician teams are the face of SMARTSolutions; this experienced team provides quality, streamlined technology solutions that are backed with support you can trust and matched by top-notch customer service.

On Site - Full time position

Monday through Friday from 8 am to 5 pm

Compensation starting at $25.00 per hour

General Accountabilities

• Management of the daily tasks assigned to the tech team
• Responsible for the quality of work completed on site
• Documentation of daily progress and reporting to the Project manager
• Trouble shooting customers issues to find the root cause and fix the issue to customer satisfication
• Capable of running CAT cable, Speaker lines, Fiber lines, & other field equipment in customer locations according to company and customer guidelines.
• Proficient in reading and interpreting blueprints, diagrams, submittals, specifications, software/systems programs, and operational product manuals; executing them to the highest of quality standards.
• Have the aptitude to troubleshoot complicated problems during installation, readjust equipment, repair or replace inoperative equipment.
• Capability to communicate effectively, orally and in writing, while establishing and maintaining cooperative working relationships.
• Must have the ability to work unsupervised and be self-motivated in order to complete installation jobs.
• Ability to plan, organize and prioritize work paying close attention to details.
• Climb and work from ladders, in some cases in excess of 30 feet.
• Entering and working in attics and will be exposed to a variety of weather elements including: heat, cold, wind, and rain.
• Required to trench/dig, sometimes using machinery such as a motorized trencher in order to lay duct, cable, or fiber.
• Capable of using hand and power tools to properly mount and secure equipment
• Provide quality training to our customers on their SMARTsystem.
• Comfortable offering our customers additional services and products
• Job responsibilities and obligations may extend beyond normal workday hours; you may be required to work before and after hours or on weekends in order to accomplish company goals.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Qualifications

• High aptitude for learning new technologies and the need to learn those operating systems
• Highly focused and proactive to handle simultaneous deadlines.
• Ability to travel for long or extended periods of time including interstate travel
• Knowledge of computer programs including word processing, spreadsheets and databases; access control systems; media storage
• Microsoft Office skills to include Outlook, Word, Excel and PowerPoint.
• Ability to work in a team environment.
• Ability to manage multiple tasks and work well under pressure.
  • Flexibility to work long hours, as your ending time will vary from day-to-day depending on your assigned jobs and business needs.

Preferred Qualifications

• Experience running or bending conduit, with digital multi-meters, and testing cable
• Rack and stack work, closet work, putting together server racks, patch panels
• High school diploma, GED, or equivalent.
• Must be able to operate a company truck
• A valid driver’s license is required (no more than 2 moving violations in 3 years).
• Must successfully pass a criminal background check and drug test.

Skills

• Excellent verbal and written communication
• Troubleshooting
• Repairing
• Judgment and decision making
• Critical thinking
• Small Team Management
• Self Motivated

Physical Demands

• Ability to safely, frequently and independently move and handle up to 100 lbs.
• Able to stoop, kneel, bend at the waist and reach on a daily basis.
• Able to perform general office administrative activities
• Ability to drive for up to and exceeding 6 hours a day.
• Ability to work in a constant state of alertness and safe manner.