Job description

Must apply on the Trempealeau County Department of Human Resources Website https://co.trempealeau.wi.us/departments/administrative_departments/human_resources/employment.php

Any applications or materials submitted via Indeed will not reviewed.

Purpose of Position

Trempealeau County is seeking applicants for a full-time Public Safety Dispatcher. This recruitment will be used to establish a candidate list for filling potential future vacancies.

The purpose of positions in this classification are to perform a wide variety of responsible duties regarding E911 county-wide communications and to perform other duties and responsibilities as assigned. The work is performed during an assigned shift and under the supervision of the Dispatch Sergeant.

Essential Functions

Answers non-emergency, emergency and 911 calls. Independently assesses need and urgency of requests and prioritizes situations. Relays information to various personnel and dispatches emergency response personnel to incident/accident scenes, including law enforcement, firefighters, helicopters, emergency medical personnel and others.

Provide basic life support instructions, including CPR following the National Academy of Emergency Medical Dispatch. Provide scene safety instructions to callers who are involved in high risk situations until the first responders or law enforcement officers arrive on scene.

Maintain contact with all units on duty; maintain status and location of police, fire, EMS units; inquire, enter, update, interpret, verify, receive and disseminate information from national, state and local law enforcement computer networks as requested by user agencies for missing persons, stolen property, and restraining orders; Run criminal history, check bonds, pill identifiers, CCW, run serial numbers for any items located, monitor several complex public safety radio frequencies: effectively operate the public safety communications system, radio dispatch consoles and other associated equipment.

Documents location and details of law enforcement activity including traffic stop, accident, emergency service, fire, hazardous material, and mental crisis situations. Includes dispatching tow company, Emergency Management, Recon, State Patrol, DNR, Hazmat team, highway department, chaplain, funeral home and/or coroner.

Operates and maintains radio and telecommunication systems including computer-aided dispatching (CAD) equipment, E911 equipment telephone device for the hearing impaired (TDD), multiple telephone lines, and PC and computer keyboard.

Operates TIME System. Enters, modifies, or cancels warrants, restraining orders, and stolen property into the TIME system along with any caution indicators for officer safety. Enters missing person/vulnerable person/juvenile runaway notices into TIME system including elderly with dementia and veterans experiencing service related health conditions. Enters and disseminates Wisconsin Crime Alert Network notifications such as Amber, Green or Silver Alerts.

Receives and accurately relays/transcribes information, messages and requests for the Dispatch Center. Enters complaints and other data into State computer databases and in-house computer systems. Retrieves information from computer. Requests ping on phone numbers to help identify suspect/victim location.

Performs emergency warning notifications.

Provides other agency assistance. Makes contacts between other agencies and county personnel such as initiating alerts for suspects or vehicles. Coordinates meeting locations with agency and local officers.

Conducts "fan out" procedures during emergency weather situations.

Maintains accurate logs, records and files as required. Maintains daily activity report.

Relays information to other employees.

Monitors cameras for safety and security of the Communications and Government Centers.

Oversees courthouse alarm system, multiple radio frequencies, tower alarms, and generator alarms.

Maintains knowledge of current emergency communication policies and procedures and state, national and local dispatch codes, and radio signals.

Understands and abides by department policies, procedures and Trempealeau County employee rules as outlined in the Trempealeau County Employee Handbook.

Participates in continuing education.

Performs clerical and general office functions. Photocopies materials. Operates fax machine.

Ability to provide effective credible testimony in courts of law.

Maintains confidentiality.

Applies customer service skills while responding to public safety needs through professional call-taking and dispatching of public safety services.

Knowledge, Skills, and Abilities

Ability to analyze and categorize data and information in order to determine the relationship of the data with reference to established criteria/standards. Ability to compare, count, differentiate, measure, assemble, copy and record and transcribe data and information. Ability to classify, compute and tabulate data.

Ability to persuade, convince, and/or train others, including the ability to act in a lead worker capacity. Ability to advise and interpret how to apply policies, procedures and standards to specific situations.

Ability to utilize a variety of advisory data and information such as medical priority cards, criminal histories, driving records, incident reports, maps, directories, plat books, dispatch manuals, technical operating manuals, computer software operating manuals, state statutes, warrants, apprehension requests, policy and procedure manuals, guidelines and non-routine correspondence.

Ability to communicate effectively with law enforcement personnel, fire departments, emergency medical personnel, attorneys, mental health workers, medical care providers, court clerks, judges, Highway Department personnel, other agency personnel, news media, and the general public.

Ability to add, subtract, multiply and divide.

Ability to use functional reasoning and apply rational judgment in performing diversified work activities.

Ability to exercise the judgment, decisiveness and creativity required in emergency/critical situations involving the evaluation of information against sensory and/or judgmental criteria, as opposed to criteria which are clearly measurable.

Ability to multi-task in a fast paced environment.

Training, Experience and Other Requirements

High school diploma or equivalent. Ability to successfully complete Transaction Information for Management of Enforcement (TIME) certification, emergency medical dispatch training, and CPR certification. Telecommunications, public safety, computer database management, and clerical training/experience preferred.

Job Type: Full-time

Pay: $22.23 - $28.77 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Retirement plan

Work Location: One location

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