Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Quality Analyst within PNC's Enterprise Data Governance organization, you will be based in Rocky Mount, NC or another location within the PNC footprint.

This is a hybrid position which provides flexibility to work both in the office and remotely and is based in Rocky Mount, NC. Certain job responsibilities may require time in the office on a regular basis.



Skill sets needed for the position include strong analytical and critical thinking skills. You will be part of a team that reviews data elements that are missing and/or incorrect by researching and analyzing documents to determine information to be supplied to our internal clients.

A strong background in Mortgage Loans and/or Home Equity Lending would be helpful in performing the research. Individual should be able to change their thought process at a moment’s notice due to an ever-changing shift in project needs. This is also work in a production environment. Reviewer should be able to focus for long periods of time to meet goals so that the team can meet their scheduled deadlines for delivering a final product.

Work experience includes experience with the following:

• Mortgage/Home Equity Credit Analysis
• Mortgage/Home Equity Credit review/underwriting
• Analyze mortgage/home equity loan documents
• Production environment

Job Description

• Supports the development and continuous improvement of the quality management system.
• Generates reports for distribution to various users in the organization, customers, or suppliers.
• Participates in supplier quality improvement initiatives; works with suppliers to develop and improve incoming quality levels.
• Conducts quality analysis; identifies systemic issues, facilitates effective root cause analysis and corrective actions.
• Provides conclusions and recommendations for issues and/or continuous improvement projects.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Competencies

Accuracy and Attention to Detail – Understanding of the necessity and value of accuracy and attention to detail; ability to process information with high levels of accuracy.

Analytical Thinking – Knowledge of techniques and tools that promote effective analysis and the ability to determine the root cause of organizational problems and create alternative solutions that resolve the problems in the best interest of the business.

Coaching Others – Knowledge of coaching concepts and methods; ability to encourage, motivate, and guide individuals or teams in learning and improving effectiveness.

Customer Support Policies, Standards and Procedures – Knowledge of the organization's customer support policies, standards and procedures and ability to guide customers on all company interactions.

Data Gathering and Reporting – Knowledge of and ability to utilize tools, techniques and processes for gathering and reporting data in a particular department or division of a company.

Effective Communications – Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

Internal Controls – Knowledge of and ability to create, implement, evaluate and enhance processes in internal controls.

Managing Multiple Priorities – Ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation.

Quality Management – Knowledge of quality management methods, tools, and techniques used to create and support an environment that meets the needs of the organization.

Work Experience

Roles at this level typically require a university / college degree with < 1 year of professional experience and/or successful completion of a formal development program. In lieu of a degree, a comparable combination of education and experience (including military service) may be considered.

Education

Bachelors

Additional Job Description

Benefits

Disability Accommodations Statement:

The PNC workplace is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the PNC Careers website or submission process, please call 877-968-7762 and select Option 4: Recruiting or contact us via email at pathfinder@pnc.com.

The Human Resources Service Center hours of operation are Monday - Friday 9:00 AM to 5:00 PM ET.

Equal Employment Opportunity (EEO):

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

California Residents

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