Quality Assurance Coordinator

EAC Network, a not-for-profit social service agency that empowers, assists, and cares for over 54,000 people in need through 100 programs across Long Island and NYC, seeks a Quality Assurance Coordinator to work full time for its Queens Community Re-Entry Assistance Network (CRAN) program.

The Quality Assurance Coordinator position is a non-exempt position paying $28.73 per hour at 35 hours per week. The hours of operation are Monday-Friday 9:00AM-5:00PM and the office is located in Kew Garden, NY. The role reports to Program Director.

Comprehensive benefits package includes:

• Medical
• Dental
• 401K
• Vision
• Very generous Paid Time Off (PTO) & More.

Primary Purpose of Job:

The Quality Assurance Coordinator utilizes independent discretion and judgment to assure accurate documentation compliance with the CRAN program regulations and assistance in program reporting.

Principal Duties & Responsibilities:

• Collaborate with the Program and Clinical Coordinator to ensure the policies and procedures of the Queens CRAN Program and EAC Network are followed.
• Maintain the policy and procedure manuals and best practice determinations in accordance with funder requirements.
• Provide oversight and training to Assistance Network Services and Community Transitional Case Management teams on appropriate documentation and chart compliance, utilizing independent discretion and judgment.
• Utilize the educational training, skills, and experience obtained from advanced degree to provide appropriate professional services, techniques, and strategies for clients.
• Ensure all forms and program documentation is in compliance with the program requirements by conducting regular chart audits.
• Assist ANS and CTMC Case Managers in chart documentation when needed.
• Implement self-audit tools and assist the Program Director in preparation for program audits conducted by funders.
• Assist Program Director in completing reporting requirements.
• Work with administrative staff to ensure proper filing and storage of charts in compliance with funder regulations.
• Recruit and assist in the supervision of Interns and Peer Mentors as needed.
• Customarily and regularly exercise discretionary powers.

Knowledge, Skills, & Abilities Required:

• Bachelors degree in Criminal Justice, Social Work, Public Administration or Forensic Psychology required, Masters preferred.
• Compliance/quality assurance and supervisory experience preferred.
• Excellent communication and organization skills.
• Must be proficient in computer applications and other automated systems such as spreadsheets, Microsoft Office applications, calendar, and email and/or database software necessary to perform work assignments.

This position requires the incumbent to provide acceptable proof of COVID-19 vaccination.