Job description

The Quality Assurance Manager is responsible for implementing and overseeing the credit union’s quality assurance program and internal controls programs. The position will serve as a process owner and strategic leader of quality assurance and internal controls efforts, as well as liaison with outside auditors, ensuring that the program aligns with the vision, mission and business plans.

Duties & Responsibilities

Assumes responsibility for the execution of the quality assurance and internal controls program:

• Conducts independent quality control reviews of loans, new accounts and other processes for compliance with credit union policy, procedure, guidelines and applicable laws and regulations.
• Creates checklists for reviews, a system for sample selection, and a tracking system for all findings and errors.
• Provides regularly occurring reports to Management, including identifying trends and making recommendations for additional training or changes to policies and procedures to reduce or eliminate findings and errors.
• Conducts a review of Home Mortgage Disclosure Act (HMDA) data to ensure accurate reporting.
• Verifies and tracks completion of audits performed by external auditors and reports to Management on the status of audit finding remediation.
• Work with internal and external auditors and engage productively with regulatory examiners to provide program documentation and resolve and remediate findings.
• Create and maintain policies and procedures in support of the quality assurance, audit and internal controls programs.
• Prepare a detailed budget for all expenses associated with the quality assurance, internal controls and audit programs.
• Maintain thorough knowledge of and ensure compliance with applicable federal and state laws, rules, regulations, REV policies and procedures, and applicable service level agreements.
• Define and report on key metrics to demonstrate the strength, progress and success of the quality assurance, internal controls and audit programs.

Assumes responsibility for the role of the quality assurance management function in various credit union efforts:

• Collaborate effectively with other credit union leaders to support credit union projects.
• Research and implement new processes and technology to improve operational efficiency.
• Provide training as needed for the effective implementation of quality assurance, internal controls and audit best practices.

Assumes responsibilities for related duties as required or assigned

Skills & Qualifications

Education/Certification & EXPERIENCE:

• A minimum of five (5) years’ experience in a quality assurance or auditing role, with experience in financial services required.
• Experience working with legal, audit and compliance staff.
• Proven experience in reading and interpreting compliance rules, regulations and regulatory guidance.

Skills/ABILITIES:

• Proven ability to create, comprehend, analyze, and interpret complex rules, regulations and regulatory guidance.
• Proven ability to write reports, assessments, procedures, and policies.
• Proven ability to conduct financial and business analyses.
• Proven ability to solve advance problems and deal with a variety of options in complex situations.
• Proven strong analytical and quantitative skills.
• Proven strong Microsoft Office Suite product skills and project management software skills.
• Proven ability to collaborate with a variety of leaders.
• Proven ability to negotiate effectively with key employees, senior management, and vendors.

Job Type: Full-time

Pay: From $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Summerville, SC 29483: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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