Receptionist - Outpatient
Job description
Responsibilities:
1. Receives and routes visitors
2. Exercises diplomacy and tact in placing and receiving calls
3. Receives and delivers mail and messages as appropriate
4. Performs clerical duties
5. Gives routine information regarding the facility
6. Assures that reception and surrounding area is maintained in a neat and orderly
appearance at all times
7. Receive co-pays for Outpatient
8. Assist in paperwork upon admission for outpatient clients
9. Input referrals into Electronic Health Record (EHR) for new clients
10. Check in complete in EHR at admit for Outpatient clients
11. Performs other duties as assigned
Education and Experience:
High school degree required.
Six (6) months of experience in work involving frequent contact with the public or an equivalent combination of education and experience. Telephone and computer experience required.
Knowledge and Skills:
Good customer service skills including telephonic and face-to-face interactions, strong written and verbal communication skills; highly organized with attention to detail and ability to multitask; ability to maintain paper and electronic documents and records.
Skill in dealing with general public in various, and sometimes difficult, situations while maintaining courtesy and diplomacy; in operating the telephone, and in placing visitors at ease. Understanding of alcohol/drug dependence and co-occurring disorders.
Access to Confidential Information:
This position will have access to client and personnel information.
Physical Requirements:
Light lifting, up to 20 pounds.
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