o Communicates effectively with facility patrons in person and over the phone to market and promote Parks and Recreation Programs and services, which may include giving tours and preparing flyers.

• Operates the registration system, including Point of Sale, Membership/Pass Validation, Facility Reservation and Program Registration. This includes the following:

o Registers participants for classes and activities.

o Assists patrons with tennis court and racquetball court rentals of the facility.

o Checks in patron memberships and sells day use passes.

• Performs cash handling in accordance with the City and Department policies and internal controls and can accurately balance cash drawer and provide accurate change,
• Other:

o Performs related duties as required to meet the needs of the city.

o Takes proper safety precautions to prevent accidents. Responsible for the safety of self, others, materials, and equipment. Uses all required safety equipment and follows all safety regulations, policies and procedures. Reports all accidents and damage to city property.

o Responsible for knowing and complying with all city and department policies; participating in professional trainings and development; and adhering to attendance and workplace attire policies.

MINIMUM JOB REQUIREMENTS: • Computer competency: can utilize computers and learn new computer programs. Interest, desire, and ability to provide excellent customer service: including customer service in person, and over the phone.

• Excellent interpersonal skills: including the ability to establish and maintain effective working relationships with diverse people in an organizational context.
• Willingness and ability to work a flexible schedule: including weekend and evening hours.
• Ability to lift 10lbs

DESIRED SKILLS: • Initiative: Identifying what needs to be done and doing it before being asked or before the situation requires it. Completes work in a timely and consistent manner.

• Integrity: Handling daily situations with integrity, including processing cash transactions, and counting change.
• Helpfulness: Possessing a desire to assist customers

PREFERRED REQUIREMENTS: • Experience working for a public or private recreation facility.

• Prior cash handling experience.
• Experience with Microsoft Office.
• Bilingual in English and Spanish (Conversational level in Spanish)

WORKING CONDITIONS AND REQUIREMENTS:

• Physical and Mental Effort: Primarily sedentary physical work requiring the ability to lift a maximum of 10 pounds; occasional lifting and carrying; frequent walking and standing. Sufficient clarity of speech and hearing or other communication capabilities that permits the employee to communicate effectively on the telephone and in person. Sufficient vision or other powers of observation that permits the employee to review, evaluate and prepare a variety of written documents and materials. Sufficient manual dexterity that permits the employee to operate computer equipment and other office equipment. Sufficient personal mobility and physical reflexes, which permits the employee to work in an office setting. Work may include extended periods of time viewing a computer video monitor and/ or operating a keyboard. Ability to work under stress from demanding deadlines, public contact, and changing priorities and conditions.
• Work Environment: Works primarily in a clean, comfortable, indoor environment. Works in a setting subject to continuous interruptions and background noises.
• Machines and equipment used in work include, but are not limited to the following: Uses cash register, adding machine, camera, washer, and dryer. Also uses standard office equipment including personal computers, typewriters, calculators and copy/fax machines on a daily basis

WHAT YOU WILL LEARN OR ACCOMPLISH: If there is anything attractive that they will earn on the job, list it here. If you have an idea of growth, list it here. This is the chance to really sell the opportunity.

ACCOMMODATIONS: Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this position.

The City of Boulder provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, disability, genetic information, age, or any other status protected under federal, state, and/or local law.