Referral Coordinator (Mon and Tues 9am-5:30pm, Wed-Fri 11:30am-8pm)
Full Time
Remote
Posted
Job description
BHS optimizes organizational performance by empowering individuals to achieve their fullest potential. For over 38 years, BHS has provided comprehensive well-being solutions to thousands of corporations, agencies, institutions, associations, and organizations across the globe. Our assistance programs, well-being services and behavioral health care coordination solutions improve the health, productivity and safety of employees and the culture, performance, and profitability of organizations.
This is a REMOTE position. BHS is seeking candidates throughout the US. Applicants outside of Maryland will be considered for this role.
Position Summary:
The Clinical Referral Coordinator position administratively assists in researching and connecting with referral resources on behalf of participants accessing services. The Referral Coordinator will document outreach and facilitate coordination with behavioral health treatment providers, facilities and other sponsored benefits as appropriate.
Schedule for position: (Mon and Tues 9am-5:30pm, Wed.-Fri 11:30am-8pm)
Position Duties & Responsibilities:
In a manner consistent with supporting BHS’s Mission Statement the
Referral Coordinator shall do the following:
- Accepts calls for work life and miscellaneous program service requests and connects with appropriate resources
- Conducts client intake and perform holistic needs assessment
- Assists in connecting callers to clinician if clinical needs arise
- Responsible for administrative management of their caseload as well as their identified EAP Care Coordinators, inclusive of:
- All email follow ups with participant and provider for standard touchpoints as determined by promises
- Staffing cases with non-select providers
- routing and entering WPO
- checking 603 Voicemail
- Checking and entering all voicemails/emails into dynamics and setting appropriate next follow ups
- Sends surveys, manages incoming SOUs, Single Case agreements, custody paperwork
- Researches all community resources/treatment providers participant is in need of
- Sends any materials to participant/provider i.e. NPP, Tip sheets, Provider paperwork
- Closing case and ensuring all fields appropriately completed
- Responsible ultimately for ensuring that all EAP promises are followed
- Manage task list to ensure never more than 5 days overdue for non-urgent/non-promise related tasks.
- Maintains accurate and complete client information in our customized computer program
- All activity completed during day must be documented prior to leaving, including all WPOs routed to you, all initial staffing requests outreach, any needed participant call backs.
- Connects clients to appropriate employer and/or community benefits
- Answers a multi-line telephone system and documents calls
- Accurate and timely processing of all Contact Center voicemail and general email accounts, task list and BHS faxes
- Assists with participant needs such as convenience care, and resource location
- Enters EAP case data into Dynamics
- Manages incoming BHS claims for EAP cases and corresponds with provider inquiries regarding payments and general questions
- Monitor various incoming communications and route appropriately.
- Participates in on-call rotation
Other duties as assigned
Education, Training and Experience:
- Associate degree in Business, Wellness, Healthcare, or related field preferred. High School Diploma is required.
- One to three (1-3) years’ experience in case management; using a case management platform/EHR
- One to three (1-3) years’ experience working in a call center environment.
- Proficient in Microsoft Office applications including Word, Excel, and Outlook
To learn more about BHS, visit BHSonline.com
BHS and Guide+Thrive provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type. BHS fosters an environment of inclusion, diversity, openness, and respect for all differences, including but not limited to race,
creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, gender identity (transgender status), domestic partner status, marital status, disability, AIDS/HIV Status, height, weight, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws.
colinoncars.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, colinoncars.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, colinoncars.com is the ideal place to find your next job.