Job description
Overview
The Refugee Navigator will provide non-clinical interventions to engage patients in their care and connect them to community support. This position is responsible for serving as direct support to recently resettled patients in screening for, understanding, and making appropriate referrals for basic social needs (e.g., transportation, food, and housing) that directly impact the patient’s short- and long-term health. The Refugee Navigator will serve as the liaison and point of contact for the resettlement agencies and the Nebraska Refugee Coordinator. This position will be an integrated part of the CHI clinic care team and will work directly with patients, and build and maintain relationships with community resource partners.
Responsibilities
Qualifications
The Refugee Navigator will provide non-clinical interventions to engage patients in their care and connect them to community support. This position is responsible for serving as direct support to recently resettled patients in screening for, understanding, and making appropriate referrals for basic social needs (e.g., transportation, food, and housing) that directly impact the patient’s short- and long-term health. The Refugee Navigator will serve as the liaison and point of contact for the resettlement agencies and the Nebraska Refugee Coordinator. This position will be an integrated part of the CHI clinic care team and will work directly with patients, and build and maintain relationships with community resource partners.
Responsibilities
- Participate as a full member of the clinic team, including attending team meetings and care conferences as appropriate.
- Act as peer support and advocate for recently resettled refugee patients as they navigate the medical and social service system.
- Work with refugee patients and families on needs that may or will affect the patient’s health, including transportation issues, housing, financial concerns, etc.
- Identify and link families to community resources and services, assisting with coordination as necessary.
- Assist in the coordination and completion of necessary citizenship paperwork, including N-648 disability waivers.
- Enter and maintain electronic health records, and other program documentation in a timely manner.
- Communicate with PHC, Social Work, Community Link, or other care provider findings of assessment, and assist in identifying interventions and resources.
- Build and maintain relationships with local networks of resource providers including: attending the Refugee Health Collaborative, coalition and partner meetings as needed; identify gaps in community resources based on clinic patient needs.
- Must have the ability to work effectively and collaboratively in a diverse and multicultural environment.
- Must have the ability to work independently.
- Play a consistent and active role in identifying project inefficiencies and collaborative solutions.
Qualifications
- Experience working in the community in a volunteer or paid capacity related to work within community service agencies, care management, or health care delivery. May include advocacy, community organizing, or other similar work.
- Proven knowledge of the landscape of public benefits and community resources and how to facilitate individuals’ access to those resources.
- Demonstrates ability to work in a multicultural setting with a diverse population and exhibit cultural competency.
- Knowledge and skills in basic word processing required.
- Knowledge of and practical use of good business English, spelling, arithmetic, practices and the ability to communicate effectively using written and verbal skills.
- Ability to have a flexible schedule as program needs arise (may require evenings and weekends).
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