The Regional Administrator Operations NPG is responsible for managing and directing the day-to-day operations of NPG practices. The scope of responsibility encompasses a broad range of operational disciplines including: support staff management; physician/provider relations; appointment scheduling; front-desk operations; supply services; facilities management; patient relations, recruiting; oversight of practice budgets; P&L responsibility; strong analytical skills; physician compensation experience; expertise in third party payers and billing policy development and implementation; regulatory and JCAHO compliance. The Regional Administrator Operations NPG is responsible for the recruitment, selection, training, performance evaluation of Assistant Directors, Practice Managers, and other assigned support staff. The Regional Administrator Operations NPG and his/her office staff work directly to support physicians and other providers in the office setting. The Regional Administrator Operations NPG holds ultimate responsibility for operational and financial performance for assigned practices.

• Assumes overall responsibility for personnel management and staffing of the assigned practices/ancillary departments. This includes interviewing and hiring staff following established procedures. Coordinates orientation of new employees. Oversees and participates in staff training and development. Ultimately assumes responsibility for ensuring staff perform their job duties in an exemplary fashion while at the same time addressing instances of staff performance that fall below the established departmental and NCH standards. Ensures staff members remain in compliance with continuing education requirements. Oversees staff work time management and payroll needs. Performs staff evaluations.
• Ensures practice/departmental operations adhere in all respects to applicable operational policies, procedures, and standards, covering all aspects of practice/department operations. Ensures ongoing compliance with all applicable JCAHO standards. CLIA, OSPH, HIPPA + other regulatory systems.
• Ensures practice/departmental operations are carried out in a manner that continuously demonstrates the highest level of customer service, resulting in delighted patients, patient family members, physicians, nurse practitioners, co-workers, and other constituents.
• Analyzes and oversees all operations, procedures, and processes applicable to assigned practices/departments so as to achieve an exceptionally high degree of efficiency and standardization. Such procedures and processes include, but are not limited to: check-in; check-out; patient registration; patient appointment scheduling; telephone management; medical records management; ancillary/specialty referral/appointment management; patient flow; front-desk operations; forms management; equipment management, supply and inventory management.
• Oversees integration of new physicians, providers and practices into the NCH Physician Group.
• Provides strategic and operational analysis consistent with NPG and NCH Healthcare System overall goals and objectives, as well as implementation of the strategies. Participates in the planning, development process, and possess a thorough understanding of organizational strategy.
• Ensure practices/departments perform revenue cycle functions in a manner consistent with established policies. This includes, but is not limited to, collection of patient balances due; communication with the NPG revenue cycle team; proper patient registration; and effective charge capture.
• Promotes effective marketing of the practices/departments through a variety of internal and external efforts including, but not limited to; development and distribution of patient brochures; aggressive and proactive new physician/provider outreach; ensuring practice delivers the highest level of customer service possible, active participation in community event.
• Develops, oversees, and manages the practice/departmental budgets. Ensures the practice/departmental financial performance meets or exceeds budget. Evaluates, identifies, and implements initiatives that service to reduce cost or increase revenues. Responsible for effective management of supplies and drug/medication inventory and practice/departmental payables.