This position is in the Office of Country Support (OCS) in the Bureau for Global Health (GH). OCS serves as the bridge between GH and USAID-supported countries and regions, ensuring quality assistance is provided to USAID health programs in the field. With changing initiatives and priorities, OCS facilitates communication between missions and GH to manage Agency and field challenges. As a critical nexus, OCS interfaces with missions, GH technical offices, regional bureaus, and other pillar bureaus to ensure coordinated strategic and programmatic assistance to countries. OCS leads the GH Country Team System, drawing on GH staff expertise across offices, fostering country support from a “whole of health” program perspective.

• Provides institutional memory and in-depth knowledge of USAID and USG country health program, USAID mission portfolio and relevant country and sub regional context.
• Acts as the first point of contact/primary country backstop in Washington, takes the lead on required briefers, taskers directly related to the country's programming, and leads/participates in briefings.
• Assures regular communication between the Mission and the Country Team, informing and engaging Missions on key policy and other guidance and their implications for country health programs.
• Maintain broad knowledge of the health portfolio for all Missions and the Regional Mission(s) within the sub region.
• Maintains broad knowledge of the overall Mission portfolio as potential connections to the health portfolio and provides technical assistance and support.
• Stays abreast of key health and other policy developments and donor funding trends, both within countries and with regional bodies that may influence host country policy, and share / disseminate information, as relevant.
• Supports the analysis of data on Agency priorities, and shares/disseminates results and facilitates lessons learned across Missions.
• Elevates critical issues to OCS Regional Lead for OCS and/or GH Front Office attention and follow-up.

• Master’s and 6 years, Bachelor’s and 8 years, Associate’s and 10 years, or High School and 12 years of professional experience
• Experience in global health, implementing or supporting complex programming with USAID, other U.S. Government agencies, non-governmental organizations, faith-based organizations, philanthropic organizations, the private sector and/or partner governments preferred.
• Minimum of 2 years of substantive overseas experience, preferably in global health or closely in Africa, LAC, Asia, Middle East or Eastern Europe preferred.
• Ability to travel 20-40% of the year.
• Knowledge of the theories and principles of global health and international development.
• Demonstrated knowledge and understanding of how to achieve public health development results in developing countries, including fragile states.
• Broad knowledge of Family Planning/Reproductive Health (FP/RH), Maternal and Child Health and Nutrition (MCHN), Water, Sanitation and Hygiene (WASH), HIV/AIDS, infectious diseases, including malaria, tuberculosis or Neglected Tropical Diseases (NTD), Health Systems Strengthening (HSS), Global Health Security (GHS), and/or other key health issues within one of the regional context preferred.
• Proven ability to establish and maintain effective working relationships at all levels particularly across U.S. Government agencies.
• Skills in oral and written communication to prepare and present analyses, provide guidance, solicit information, defend proposals and negotiate agreements.
• Language proficiency in French, Spanish or Portuguese is preferred.
• U.S. citizenship and ability to obtain and maintain Secret level clearance is required.

• Innovation: Employee takes initiative to propose new ideas/approaches and demonstrates ability to find new and better ways to accomplish work.
• Customer Service: Handles customer questions and complaints, communicates with customers, handles service problems politely and efficiently, always available for customers, follows procedure to solve customer problems, understands company products and services, maintains pleasant and professional image.
• Accountability: Takes ownership of work responsibilities and holds high standards. Keeps commitments and takes appropriate actions to ensure obligations are met. Pursues efficiency and effectiveness and adheres to Organization policies and procedures.
• Interpersonal Skills: Employee demonstrates ability to work in cooperation with others and communicate effectively with co-workers, supervisors, subordinates, clients and other outside contacts.
• Continual Learning: Assesses and recognizes own strengths and weaknesses; pursues professional development that is aligned with organizational role, contribution, and goals. Proactively shares knowledge with others to foster learning across the Organization.