Regional Director of Member Experience – Southeast Region – Golf & Country Club Division

At Invited Clubs , work feels like play, as you build relationships with your team and meet Members from all different backgrounds. Every time you step foot in your Club, you can create magic moments and enrich lives. We are passionate about bringing people together and bringing out the very best in life. So, join us and be a part of a fun, fast-paced, high-impact group of talented people, where you belong.

Job Summary:

The Regional Director of Member Experience (RDME) is responsible for driving the Member journey through Member experience, engagement, and retention initiatives for the Southeast Region of the Golf & Country Club division. The Member journey entails the day a Member joins to the day they leave, the full process of welcoming, onboarding, connecting with other members, communications, programs, events, and retention. The Regional Director is responsible for ensuring all aspects of the Member journey are achieved and company standards and key performance indicators are met by each Club in the region. The areas of focus include overseeing the Member communication content strategy through all channels, ensuring each Club has relevant and engaging programming and Member events, developing strategic retention strategies using data and analytics, and the recruitment, selection, training, and onboarding of Club Member Experience Directors. The RDME is responsible for motivating, leading, and growing the Member Experience team and collaborating with the General Managers and other Department Heads at each Club in the Golf & Country Club division. The position reports to the Vice President of Member Experience and partners with the Senior Vice President of Operations for the Southeast Region. The RDME will be based out of Tampa, Florida.

Day to Day:

• Responsible for recruitment and selection of Member Experience Team, as well as training and onboarding new hires based on company standards and processes
• In-depth involvement with the development of each Club's strategic planning process and Member usage and retention strategies
• Verify that all clubs have compelling and relevant programming and communication strategy for driving engagement and retention
• Responsible for overseeing and deploying the ARMI program (At-Risk Member Intervention)
• Create an environment that leverages team synergies and produces a proactive culture
• Influence behavior to affect change
• Provide acknowledgment and recognition to inspire the continual improvement of the Member Experience Team
• Leveraging strategic and targeted data to understand trends and create significant and personalized engagement programs
• Managing smart data to drive more Member wallet share and spend
• Ensure the execution of engaging and applicable Member experiences specific to Club WeAre and Club expectations
• Verify that all clubs are implementing a thorough and consistent strategy to best communicate ClubLife through all channels, amplifying the Member story and Member Journey
• Responsible for the communication of performance and key strategies on a national, regional, and Club level through conference calls and meetings

About you:

• Bachelor’s degree with a Marketing and Communications background
• 5 – 8 years of management/leadership experience, overseeing a team/region/division, and a proven track record in driving results
• Adept at leveraging various marketing technologies
• Robust technical literacy, including Salesforce, Pardot, and Microsoft Office suite, specifically Outlook and Excel
• Strategic thinker with strong analytical skills as it relates to data interpretation, trends, and insights
• Event marketing and management experience preferred
• Ability to inspire experienced personnel and create a team culture
• Outstanding written, verbal, and interpersonal communication skills
• Strong creativity, attention to detail, and organizational skills
• Passion for providing high-quality Member service and commitment to exceeding expectations
• 75% of travel required

About us:

We are Invited, a dynamic lifestyle company that brings people together through extraordinary experiences, impeccable service, and opportunities to build meaningful relationships. As the largest owner and operator of private clubs, we take pride in creating vibrant communities where everyone is welcome and every day is a celebration at more than 200 golf and country clubs, city clubs, and stadium clubs in 30 states, the District of Columbia, and two foreign countries. We offer a competitive salary and comprehensive benefits to our team members including medical, dental, and vision, paid time off, individual investment options (401k), fun family culture, and professional and career development/advancement within the company portfolio. We are a Members’ haven and a home away from home for our Employees to follow their passion for Golf, Tennis, Fitness, Food & Beverage, Private Events, Sales, and more.

Have more questions? Check out our careers site for more details about ClubLife, the Employee Experience, Company Benefits, and Our Culture. Be a part of our Social Networks: LinkedIn Instagram Twitter Facebook

Super excited about the opportunity? Email your resume to our Recruiting Manager: Courtney.congdon@invitedclubs.com

Invited is an Equal Employment Opportunity Employer & participates in E-Verify.

This job post is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operation of the Club.