MINT Dentistry is seeking a skilled IT Support Technician to join our growing team. This role will work alongside an established team of IT professionals to ensure operational success for the organization. The IT Support Technician position requires someone with strong time management, the ability to communicate with end users at all levels, and strong documentation skills.

About the position:
The IT Support Technician will support the IT Manager in maintaining a proficient information technology workflow for all employees at MINT dentistry. The IT Support Technician’s primary role is to ensure proper administrative and technology support, so that end users can accomplish business tasks effectively and efficiently. This includes receiving, prioritizing, documenting, and actively resolving end user help requests. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level.

• Assists customers, end users and operating staff with technical support of desktop computers, applications, and related technology.
• Manage incoming calls, emails, chats, and remote helpdesk tickets for IT Services from MINT users.
• Receive, prioritize, document and actively resolve initial end user requests for assistance in person, by telephone, chat, walk-ins or via e-mail.
• On-boarding of equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
• Monitor ticketing queue for tickets and process first-in first-out based on priority.
• Follow up on outstanding requests and adhere to strict communication and resolution timetables.
• Manage disposal/retirement of obsolete assets per site disposal policy.
• Maintain Windows Security and OS patching.
• Interaction with multiple levels of end users, managers, VIPs and local technical staff is required.
• Establish, promote, and maintain excellent rapport and communications with all users, co-workers, service contractors, and others as appropriate.
• Assist System Administrator with basic server and Group Policy management.
• Assist System Administrator with troubleshooting & issue resolution.
• Assist as needed with installation and maintenance of physical IT and security infrastructure, including cabling, cable testing, etc.
• Stay current with system information, changes and updates.
• Identify and escalate priority issues per Client specifications.

• Minimum three (3) years’ experience and/or training or equivalent combination of education and experience in the information technology field.
• Bachelor’s Degree or equivalent preferred.
• Understanding architecture of group policies and deployment.
• Some systems administration experience highly preferred
• Knowledge of commonly-used tech support concepts, practices, and procedures.
• Must have excellent oral and written communication, customer service and problem solving skills.
• Must be a self-starter who can effectively work through a wide variety of technical problems and interpersonal interactions.
• Knowledge of relevant software computer applications and equipment.
• Knowledge of Windows Server, Windows OS, Cloud based server.
• Knowledge of network environments.
• Ability to be flexible with work schedule and available to work at all site locations.
• Must have own transportation, valid Driver’s License, and current proof of automobile insurance coverage.