Job description
This position assists students enrolled in the Registered Behavior Technician (RBT) training course and other noncredit courses and their employers. Excellent detail oriented and organizational skills a must. Effective verbal and written communication skills are required.
• Follow up on student inquiries and complaints• Pro-actively research, problem solve and resolve issues in a timely and courteous manner. • Provides proactive customer service. • Process student requests for withdrawal, drops and in-completes.
• Maintains student records. • Input and ensure accuracy of student data in University and department databases and student records. • Completes section changes, password resets and other student and course related requests.
• Maintains student records. • Input and ensure accuracy of student data in University and department databases and student records. • Completes section changes, password resets and other student and course related requests.
- Assist students on navigating on-line courses and basic Internet navigation.
- Develop and maintain rapport and communications with students, staff, instructors and vendors and answer their questions in a professional, timely and courteous manner.
- Proactively identifies and seeks information that needs to be updated and submits it for updates to email templates, flyers and other documents. Notifies management of any updates that are needed to documentation outside of their control or prevue.
Education: Associate’s degree or higher
Experience Level: Minimum of 2 - 5 years of Office Administrative experience required. Post-Secondary Education administration experience not required but preferred.
Must possess the ability to work well within a team environment. Knowledge of Microsoft Office is essential, with an intermediate to advanced working knowledge of Microsoft Excel preferred. The ability to work on multiple projects and priorities is key. Must have excellent organizational skills, as attention to detail and the ability to work independently and collaboratively is critical.
Knowledge and Skills: Learned knowledge and skills to support a variety of routine tasks requiring some degree of difficulty.
May exercise independent judgment and discretion on operational matters.
General regulations, guidelines, or policies already exist; however, must apply professional body of knowledge in interpreting the regulations. Adheres to University policies, precedents, and procedures; sets priorities and organizes work. Is provided with general guidance/oversight.
Official transcripts of all collegiate work must be sent directly from the attended institution to the Human Resources Office prior to the first day of employment. All international degrees must have a course-by-course official evaluation and translation sent to the Human Resources Office directly from an evaluation company affiliated with the National Association of Credential Evaluation Services, Inc. (NACES).
Equal opportunity
Florida Tech does not discriminate on the basis of race, color, gender, religion, sexual orientation, national origin, disability, genetic information, age, pregnancy, parenting status, veteran status or retirement status in its activities and programs. In accordance with Title IX of the Education Amendments of 1972, Florida Tech does not discriminate on the basis of sex. Inquiries concerning the application of the non-discrimination policy may be directed to the Office of Title IX at John E. Miller Office Building (401QAD), 150 West University Blvd, Melbourne, FL 32901,
TitleIXCoordinator@fit.edu
, or 321-674-8885, or to the U.S. Department of Education Office for Civil Rights.
Americans with Disabilities Act
Please notify us at least five days in advance if a reasonable accommodation for a disability is needed by calling the Office of Human Resource at 321-674-8100.
The Annual Security and Fire Safety Report
In compliance with the Clery Act, the University annually provides a report to each student and current employee, as well as to prospective employees and students, that provides a detailed disclosure of information regarding campus security practices (including Emergency Response Plan, Timely Warnings, Emergency Notifications, Missing Persons, fire safety policies, fire prevention data, and Crime Log policies), as well as crime and fire-related incident statistics for the preceding year. The Annual Security and Fire Safety Report is available online at
https://www.fit.edu/media/site-specific/wwwfitedu/security/documents/20200776_FINAL2_ASR-MainCampus.pdf
We are an E-verify employer
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