Job description

FEFA, LLC is currently seeking a Remote Community Moderator to assist with increasing engagement, membership, and overall satisfaction. Will be responsible for reviewing and recommending improvements to processes, tools, and techniques to assist with improving time to market and reducing platform friction.

Core hours are 10am-2pm Eastern time.

Compensation is based on several factors including experience, skills, and education.

FEFA, LLC. offers an array of benefits including Medical, Dental, Vision, Retirement Savings, Paid Time Off, Flexible Spending Account, an Employee Referral Program, and Paid Holidays.

POSITION REQUIREMENTS:

· Lead and foster useful community discussions

· Work with a community leader to hold and take meeting notes

· Communication skills to encourage active participation in facilitated conversations with engaged members

· Foster a professional and cohesive environment where appropriate dialogue, knowledge-sharing, and exchange of views can be portrayed

· Recognize varying levels of comfort and experience among members on their use of online platforms and social media. If an individual is showing hardship with a platform, seek to understand why

· Compare and contrast discussion experiences between the different assigned communities to learn their uniqueness and ways to improve the dialogue

· Participate in peer review of communities and assessment findings with the intent of monitoring and discussing increases or decreases to the platform in comparison to non-facilitated timeframes from the same community

· Provide support to the community by ensuring the appropriate data and information flows cohesively and responds to critical review comments

· Create and administer events and surveys along with processing the responses

· Provide recommendations to existing materials and suggestions for additional content

· Taking the initiative to understand the value drivers of the community leader and users to improve satisfaction and loyalty

· Improving customer experience by reimaging the design process. Understanding how each department collaborates and design a community that supports the users, inspires the employees, and makes sound business sense

· Assist with achieving greater satisfaction with the users experience by working collaboratively with the community

· Run a series of focus events to explore the users’ understanding of the communities features and whether they are structured in the best format to support the community’s needs.

· Gain reaction to new Drupal communities as they progress in development

· Submit monthly progress reports outlining the progression of the plan

EXPERIENCE REQUIREMENTS:

· Bachelor’s Degree plus 8-10 years of related experience

· Expert experience in functionality, building, and supporting a community

· DoD or Government experience would be beneficial but not required

· Facilitator certification would be favorable but not required

· Acquisition experience would be helpful but not required

· Must be able to work independently with minimal supervision

FEFA, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Experience:

• Community Moderator: 10 years (Preferred)
• Drupal: 2 years (Preferred)

Work Location: Remote

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