Summary: We’re seeking a brilliant Remote Customer Service Representative; come be a part of our company and work with clients that appreciate the value that an Insurance agency brings as an established, reputable company.

Customer Service Representative Duties:

• Attracts potential customers by answering product and service questions; suggesting information about other products and services
• Provide general clerical support including correspondence, photocopying, preparing mailings, faxing, and filing as needed
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Obtain prospect information such as name, time available, and current insurance information to assist with lead development
• Maintain a safe and clean working environment by complying with procedures, rules and regulations
• Perform other duties as assigned

Attributes needed to be successful:

• Exhibits excellent interpersonal skills to handle client needs in a remote setting
• Attention to detail, follow-through and eagerness to market insurance products are very important in handling daily activities of the agency
• Ability to be empathetic, positive and upbeat in written and verbal communications - excellent grammar and communication skills
• Good organizational skills and an ability to prioritize
• Computer proficiency with MS Outlook and MS Word

Candidate Requirements:

• Must have High School Diploma or equivalent
• 2 years of Customer Service or Office experience
• Bilingual (Spanish) Preferred
• Must be licensed or willing to obtain required licensing prior to start date

Our Remote CSR's receive:

• Career advancement opportunities
• Flexible hours (both part time and full time opportunities are available)
• Company benefits**
• Competitive pay
• And much more!

**Company benefits provided to employees upon completion of initial 90-day probationary period. Subject to eligibility requirements.