Customer Representative - Online and Software (Work From Home!)

Starting pay rate is $16.50 an hour.

Training is Monday through Friday.

Plenty of growth opportunities within the Conduent Team!

Health benefits for you and your family including medical, dental, and vision, starting on day 1 of work!

Paid time off. Work shift will be assigned after training which may include one or both weekend days within the hours of operation of 7AM-12AM CST”

Fully work from home!

About the Customer Representative - Online and Software role:

As a member of the team, you will help people every day by taking calls, actively listening to understand customers' needs, and answering their questions. You manage a high volume of incoming calls from customers while navigating through multiple systems.

Our call center associates are members of a supportive team. Your excellent customer service and communication skills will help us create positive experiences for our customers and clients. Your punctuality and dependability are key to our clients' success.

A few of the questions you may receive as a customer representative are the following:

• Can you assist me with installing an application?
• Do you know how to update the current software I have?
• I need help with a tax refund, can you assist?

Responsibilities of the role:

What we look for…

We're looking for people with a passion for helping others, are naturally empathetic and have the determination to deliver a comprehensive solution to these financial service related calls. Customer service experience is a plus, but not required. To be successful in this role, you will have:

• At least one year experience with technical problem-solving experience.
• Ability to successfully complete virtual training class without missing a single day. 100% attendance is required for this position if offered.
• Excellent communication skills.
• Must type at least 35 wpm.
• Have high speed broadband internet access meeting the following speeds:
  download = 3, upload 1
  (no Wi-Fi or satellite internet, you must have ethernet connections)
• Keyboarding and software proficiency.
• Great problem-solving skills.
• Ability to effectively multi-task.
• High school diploma, GED or college degree.
• Must have flexible schedule availability as schedule may differ in peak and non-peak periods of the year.

Equipment and workspace requirements

• We will provide you with a computer and equipment
• You must have high-speed internet connection.
• Must be able to hardwire your work computer directly to your home modem via ethernet
• Must have a quiet workspace

Below is what you'll need to do to be considered for this position. It will take less than 20 minutes and includes everything required at this stage!

• Apply to the role and provide your basic profile information (2 minutes)
• Answer prescreen questions to be sure you meet the minimum requirements for the role (3 minutes)
• Complete a typing test (2 minutes)
• Take short assessment to determine your fit for the role and set everyone up for success (10 minutes)

For the typing test and assessment, you will need to have access to a computer with a keyboard. If you do not have access to one at this moment, please complete the other steps and then find a local public computer to complete steps 3 and 4. You can access a computer with a keyboard a local coffee shops, library, shipping stores or just search for “public computers near me”. Once you access to a computer, you can login to your account and complete the application process.

If you do not complete all the steps we will send you an email reminder. If you don't hear from us please check your spam folder for messages from the recruiting team.

Be part of the future

Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking? Come join us and grow with a team of people who will challenge and inspire you to be the best!

About Conduent

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments, creating exceptional outcomes for our clients and the millions of people who count on them.

You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

We offer excellent benefits (medical, dental, vision), a consistent work schedule, paid training, and a great work environment.

Conduent is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

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• Performs business support or technical work, using data organizing and coordination skills.
• Performs tasks based on established procedures.
• In some areas, requires vocational training, certifications, licensures, or equivalent experience.

• Ability to perform in an analytical and operational process.
• Entry-level position with limited requirements for licenses, training, and certifications.
• Applies experience and skills to complete assigned work.
• Works within established procedures and practices.
• Works with a close degree of supervision.

• Has basic skillset in a range of processes, procedures, and systems.

• Supports in the achievement of company goals by understanding how teams integrate for the best outcome.
• Impacts a team through quality of the services and information provided.
• Follows standardized procedures and practices and receives close supervision and guidance.
• For consistency, methods and tasks are described in detail.

• Has no supervisory responsibilities.

• Ability to problem solve, self-guided.
• Evaluates issues and solutions to provide the best outcome for the client and end-users.
• Has limited opportunity to exercise discretion.

• Exchanges information and ideas effectively.

• Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution.
• Identifies customer needs by referring to case notes and examining each as a specific case.
• Performs routine call center activities concerning business products and services.
• Uses standard scripts and established guidelines and under supervision, to meet SLAs.
• Provides customers with information that is specialized.
• Communicates in a warm and empathetic manner.
• Gathers all necessary information to update the database.
• Escalates issues to senior levels, based on complaints or concerns.
• Explains company policies to customers.
• Performs other duties as assigned.
• Complies with all policies and standards.