Job description
Overview:
This is a remote position performed from the convenience of your home office. We will supply you with the equipment needed and a monthly phone/internet stipend. P ay starts at $ 20 / hour and is an hourly based position with a full benefits package.
Our hours of operation are 8:00 a.m. -8:00 p.m. MST Mon-Fri and Saturdays 9:00 a.m. -5:30 p.m. MST. A typical schedule will be 9:00 a.m. -6:00 p.m. MST but schedules can vary. The hours may fluctuate due to seasonality and customer demand. You may be required to work up to two Saturdays per month.
NOTE : CORT is not hiring remote workers in Montana, Wyoming or South Dakota. All other applicants with residencies within the continental U.S. are eligible to apply. Responsibilities:
We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence. Therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process.
About CORT
CORT is a subsidiary of Warren Buffet’s Berkshire Hathaway. We are the world’s largest provider of furniture rental, trade show and event furnishings and relocation and transition services. We have locations throughout the US and in the UK, and a proprietary global network in over 80 countries around the world. We are dedicated to helping people make a house a home, an office a great place to work and an event a memorable celebration.
As part of a national company, CORT Furniture Rental offers opportunities for career development, professional growth, competitive salaries with position-specific incentive or commission plans, a comprehensive benefit plan, 401(k) and Profit Sharing, educational expense reimbursement and employee discounts.
For more information on CORT Business Services, please visit our website at www.CORT.com.
CORT conducts background checks and MVR checks (if applicable) as a condition of employment. CORT also participates in the E-Verify program.
EEO/AA Employer/Vets/Disability
Pursuant to the Fair Chance Hiring Ordinance for participating locations , CORT will consider all qualified applicants to include those who may have criminal history records. Check your city government website for specific fair chance hiring information.
#LI-Remote
Are you customer focused, have a passion for people, and like to have fun? CORT’s Client Services Consultants are responsible for assisting current and potential customers across the country. They create a CORT experience with every customer interaction by responding to requests for furniture rental information, service requests, and any other related questions in which CORT can provide solutions. Our consultants have excellent communication skills and thrive in a fast-paced environment where each call can be different. They have the ability to create connections and lasting impressions. They are experts in customer service who can understand and anticipate our customers’ needs to create an exceptional experience.
This is a remote position performed from the convenience of your home office. We will supply you with the equipment needed and a monthly phone/internet stipend. P ay starts at $ 20 / hour and is an hourly based position with a full benefits package.
Our hours of operation are 8:00 a.m. -8:00 p.m. MST Mon-Fri and Saturdays 9:00 a.m. -5:30 p.m. MST. A typical schedule will be 9:00 a.m. -6:00 p.m. MST but schedules can vary. The hours may fluctuate due to seasonality and customer demand. You may be required to work up to two Saturdays per month.
NOTE : CORT is not hiring remote workers in Montana, Wyoming or South Dakota. All other applicants with residencies within the continental U.S. are eligible to apply.
- Assist potential customers with detailed information regarding CORT’s furniture solutions nationwide. Consult and educate on the value of CORT’s products and services that are applicable to the unique needs of each customer
- Create quotes and execute appropriate follow up to secured closed rental agreements and generate revenue for CORT
- Assist current customers with questions and direct them to appropriate departments where needed
- Accurately capture customer information in our CRM ( Salesforce) for communication and record keeping
- Ensure excellent customer relations by responding to requests by phone, email, and chat in a timely manner and maintaining a customer focused attitude at all times
- Escalate issues through the appropriate channels when necessary
- Use problem solving skills and best judgment to handle unpredictable situations as they arise
- Consistently meet all performance standards including schedule adherence, call quality, and sales goal achievement
- Take an active role in ensuring the department goals and objectives are being met or exceeded
- The expectation is that 50% of your time will be spent taking calls on a defined schedule, with 50% devoted to customer follow up, on-going training and reporting
- Will assist in other projects and activities as needed
- High School Diploma or equivalent required
- Experience in a customer related field required, experience in the multi-family industry or a contact center environment preferred
- Must have a customer focused attitude and creative problem-solving skills to handle difficult situations and ensure a high level of customer satisfaction
- Ability to multi-task, take initiative and work effectively in a fast-paced environment
- Excellent documentation and written and verbal communication skills
- Proficiency in Microsoft Office Suite including Word, Excel & Outlook
- Flexibility to work various shifts including nights, weekends, holidays, and overtime as required
- Bilingual (English/Spanish) a plus
- Ability to sit for extended periods of time
We Offer:
- Hourly pay rate; weekly pay; paid training
- Opportunity to work alongside a tenured team with career growth and mentorship opportunities
- Comprehensive Health Insurance (Health, Vision, Dental) with multiple plan options including an HSA option
- 401K with company match
- Employee Discounts
- Paid holidays and time away from work (vacation, PTO, & company holidays)
We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence. Therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process.
About CORT
CORT is a subsidiary of Warren Buffet’s Berkshire Hathaway. We are the world’s largest provider of furniture rental, trade show and event furnishings and relocation and transition services. We have locations throughout the US and in the UK, and a proprietary global network in over 80 countries around the world. We are dedicated to helping people make a house a home, an office a great place to work and an event a memorable celebration.
As part of a national company, CORT Furniture Rental offers opportunities for career development, professional growth, competitive salaries with position-specific incentive or commission plans, a comprehensive benefit plan, 401(k) and Profit Sharing, educational expense reimbursement and employee discounts.
For more information on CORT Business Services, please visit our website at www.CORT.com.
CORT conducts background checks and MVR checks (if applicable) as a condition of employment. CORT also participates in the E-Verify program.
EEO/AA Employer/Vets/Disability
Pursuant to the Fair Chance Hiring Ordinance for participating locations , CORT will consider all qualified applicants to include those who may have criminal history records. Check your city government website for specific fair chance hiring information.
#LI-Remote
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