Founded by a small group of educators, Michigan Schools & Government Credit Union (MSGCU) has been providing quality financial services to the community for more than 67 years and welcomes everyone in Michigan to bank with us. We are financial champions committed to helping our members achieve financial success by rallying behind them and their goals. As the sixth largest Credit Union in Michigan, MSGCU has 17 branch offices...soon to be 20 in south east Michigan, over 375 team members, 135,000 members, $3 billion in assets, and a 96% member satisfaction rating for two decades. We are a caring organization that strives to ensure an equitable and inclusive culture where everyone is valued and respected. Our dedication to team member engagement has contributed to the honor of being named a Top Workplace by The Detroit Free Press nine years in a row.

If you have a passion for helping people and providing exceptional and dependable service, we want you on our team!

Overview of Responsibilities: Performs a wide range of support functions necessary for the daily operations of the Repayment Department including administering the Collateral Protection Insurance (CPI) program, processing payments, title work, file maintenance, reporting, and legal support. Ensures that internal members are served promptly.

Essential Duties and Responsibilities:

• Processes CPI transactions including damage and skip claims, processing payments, balancing CPI GL account, posting premiums and refunds, and performing required file maintenance on CPI accounts.
• Approves and processes storage requests on collateral.
• Orders title work and prepares redemption and deficiency balance letters for repossessed assets. Records and tracks abandon notices.
• Requests and processes dealer add-on refunds. Reconciles dealer add-on receivable GL weekly.
• Processes and balances recovery and auction payments daily.
• Compiles loan and deposit information, including collateral values on bankrupt accounts and sends to outside legal counsel. Informs Repayment Manager of all aspects of bankruptcy situations. Updates accounts regarding bankruptcy including but not limited to obtaining lift of stay, reaffirmations, dismissals, and discharges. Monitors the PACER system for activity related to MSGCU members.
• Prepares and files accounts to outside legal counsel for legal action. Tracks, updates, and performs file maintenance on legal proceedings i.e. judgments, writs, and garnishments.
• Prepares, files, and tracks GAP claims on behalf of members or MSGCU on deficiency loan balances.
• Assists Repayment Manager with monthly and quarterly reports including loan loss, monthly delinquency, charge off, repossessed collateral, quarter end share draft write offs, loan classifications, etc. Balances monthly loan charge offs.
• Completes weekly writes off for negative shares and courtesy pay accounts. Updates Chex Systems on a monthly basis.
• Researches and resolves member credit report disputes. Makes appropriate changes to the credit and loan files. Updates E-Oscar systems.
• Assists with all aspects of the Loan Extension Program including mailing, receiving, processing, and file maintenance.
• Assists with collection of funds on over-the-limit and overdrawn share draft accounts. Assists with right of offset on delinquent and negative balance accounts.
• Assists Repayment Manager with pricing and classifying repossessed collateral by ordering broker price opinions (BPOs) and appraisals.
• Assists in researching files for fraud.
• Performs file maintenance on loan modifications, loan workouts, bankruptcy reaffirmations, and settlement accounts. Completes IRS 1099 tracking records for settlement accounts.
• Places accounts with third party collection agencies and provides follow-up support and tracking. Records and balances third party payments.
• Assists with contacting members and other MSGCU departments on behalf of the Repayment team to resolve various issues associated with delinquency, titling, CPI, or other issues.
• Requests, processes, and posts expense invoices for the department. Orders and maintains inventory for department supplies. Handles departmental mail and researches bad addresses.

Essential Knowledge, Skills, and Abilities:

• Member Focus: Uses active listening skills to gain understanding and determine the needs of others in order to resolve problems, build strong relationships (internal/external), and deliver member-centric solutions.

• Action Oriented: Takes on new opportunities and tough challenges with a sense of urgency and enthusiasm. High level of reliability, thoroughness, attention to detail and accuracy. Possesses strong organizational skills and the ability to prioritize multiple responsibilities simultaneously.

• Communicates Effectively: Communicates effectively regarding the essential functions of the Repayment Department to audiences with varying needs and abilities; possesses excellent follow up skills.
• Instills Trust: Builds relationships and gains the confidence of others by modeling honesty, integrity, authenticity, and behaviors that align with organizational values. Exemplifies courage by stepping up to address difficult issues.

• Self-Development: Actively seeks new ways to grow and be challenged using formal and informal development channels.

• Proven ability to quickly understand and apply computer/technology applications. Advanced proficiency with Microsoft Office products (Word, Excel, Outlook) and Adobe Acrobat.
• Demonstrated ability to recognize process improvement and make recommendations for improvements. May work with IT Department to finalize these improvements.
• Knowledge of accounting records and mathematical proficiency.
• Working knowledge of credit reporting, disputes, and E-Oscar system.
• Knowledge of bankruptcy proceedings and PACER system.

Essential Preparation and Experience:

• High school diploma or GED; and
• 2 years of experience in consumer lending, loan collection, or credit union/banking field. Experience with collections, bankruptcy laws, and fair debt collection practice law preferred.

Working Conditions:

• Office and branch location environment with little discomfort from noise, extreme temperature, dust, or other factors.
• Occasionally required to travel throughout MSGCU's service area as business needs require.
• Exposed to potentially hazardous conditions, such as robbery. Receives detailed instructions and security procedures on an annual basis to minimize risk.
• This work involves sitting most of the time with brief periods of walking or standing and may occasionally require lifting and/or moving up to 10 pounds.