Job description
Credit Acceptance is proud to be an award-winning company with local and national workplace recognition in multiple categories! Our world-class culture is shaped by dedicated Team Members who share a drive to succeed as professionals and together as a company. A great product, amazing people and our stable financial history have made us one of the largest used car finance companies nationally.
Our Operations teams work with our consumers to promote great service, encourage them to bring their accounts current and resolve escalated issues. Team Members specialize in various segments of the contract life cycle to achieve the highest levels of performance. We are committed to providing career growth opportunities to our Team Members and we are proud of our record of promoting from within. Our flexible schedules, casual work environment and culture of having fun make this a Great Place to Work!
Our Operations teams work with our consumers to promote great service, encourage them to bring their accounts current and resolve escalated issues. Team Members specialize in various segments of the contract life cycle to achieve the highest levels of performance. We are committed to providing career growth opportunities to our Team Members and we are proud of our record of promoting from within. Our flexible schedules, casual work environment and culture of having fun make this a Great Place to Work!
About this Position:
A Repossession Support Administrator completes administrative tasks quickly, accurately and compliantly to provide the highest level of service for Insurance, Repossession, Redemption, Remarketing and other teams as needed.
Responsibilities include but are not limited to:
Responsibilities include but are not limited to:
- Provide administrative support for assigned tasks and any special projects for Insurance, Repossession, Redemption, Remarketing and other teams as needed
- Ensure that administrative tasks assigned are completed within service level expectations, and communicate with Third Parties, Repossession Contractors and Auctions to support completing assigned administrative tasks and special projects
Outcomes & Activities:
- Able to manage time well in an organized manner in a multi-task, production environment while being able to work directly with Repossession Contractors, Auctions, and various Credit Acceptance departments. Communicate with Third Parties, Repossession Contractors and Auctions by email and phone related to but not limited to:
- Transportation, sale and title notification issues for repossessed vehicles
- Invoices exceptions and payment reconciliation requests
- Repossession Contractor License, Insurance and Bond renewals
- Validate and submit Repossession Contractor and Auction expense approvals and corrections to ensure account balances are accurate, invoices are paid timely, and invoices reflect contracted or pre-approved rates
- Maintain system records regarding the Repossession Contractor’s operations and account specific information related to repossession
- Receive, review, timely process and image documents for Insurance, Repossession, Redemption and Remarketing
- Comply with Company policies, procedures and guidelines
- Adherence to the Operations Attendance policy
- All other duties as assigned
- Work onsite at the Credit Acceptance work location
Knowledge & Skills:
- Diligent: Hard working, Conscientious, Sense of Urgency
- Effective: Problem Solver, Autonomous, Organized, Productive
- Validates: Information clearly and intuitively, protects all stakeholders, Accurate
- Educates: Identifies and closes knowledge gaps with all stakeholders, clear communicator.
- Listens: Actively asks relevant questions to understand internal and external consumer's situation, attentive
- Owns: Performance outcomes, receptive to feedback; applies feedback to improve; active participant in training and coaching sessions
- Promotes: Delivers superior Customer Service, positive and collaborative approach to creating resolutions; builds trust; remains professional
Requirements:
- Previous customer service, collections or service provider management experience
- Proficient in Microsoft Office applications (Microsoft Outlook, Word, and Excel)
Preferred:
- Excellent customer service, problem solving, and organizational skills
- Experience supporting multiple departments in a fast-paced environment
- Experience in the finance or automotive industry
Training: Remote
Schedule: Monday through Friday: 7am - 7pm, flexible 8 hour shift
Targeted Compensation: $15.50 - $17.00/hour, plus quarterly bonus
Our Company Values:
To be successful in this role, Team Members need to be:
- Positive by maintaining resiliency and focusing on solutions
- Respectful by collaborating and actively listening
- Insightful by cultivating innovation, accumulating business and role specific knowledge, demonstrating self-awareness and making quality decisions
- Direct by effectively communicating and conveying courage
- Earnest by taking accountability, applying feedback and effectively planning and priority setting
Expectations:
- Remain compliant with our policies processes and legal guidelines
- All other duties as assigned
- Attendance as required by department
Advice!
We understand that your career search may look different than others. Our hiring team wants to make sure that this would be a fit not just for us, but for you long term. If you are actively looking or starting to explore new opportunities, send us your application!
P.S.
We have great details around our stats, success, history and more. We’re proud of our culture and are happy to share why – let’s talk!
Required degrees must have been earned at institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent.
Credit Acceptance is dedicated to providing an inclusive environment for all. We are proud to be an Equal Opportunity Employer and value a culturally diverse workforce. We believe in ensuring all team members demonstrate mutual respect for one another. All qualified applicants will receive consideration for employment without regard to protected characteristics like age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
California Residents: Please click
here
for the California Consumer Privacy Act (CCPA) notice regarding the personal information Credit Acceptance may collect from you.
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