Job description

Domain: Construction/General Maintenance

Job type: Standard

Schedule: Full-Time

EQUANS are recruiting for a Resident Liaison Officers to be based in Seren Park Gardens, SE3 7RR. This is a permanent full-time role. On offer is a competitive salary and benefits package.

The role of the Resident Liaison Officer is a vital one. For many residents you will be the first person they meet from EQUANS. Through your words, action and commitment to giving good service, an impression of the company will be formed in the minds of our customers that will directly reflect on our good name.

What will you deliver?

• Visit each resident prior to work commencing to introduce the company and communicate the scope of works; this may involve lone working. Give residents contact numbers and a pack detailing the full RLO and project process.
• Seek continuous improvement in resident liaison procedures whilst sharing best practice with other departments.
• Assessing where high risk/vulnerable residents are present and ensuring the Site Manager tailors works according to the risk level and ensure that any safe working practices are adhered to (i.e. don’t attend the property alone).
• Carry out a property condition survey, floor protection and appliance survey with photographs with the Resident before works start in the home.

What can we offer you?

On offer is a competitive salary, company car and benefits package, which includes;

Pension Scheme
Company Car
24 days annual leave (+ public holidays)
Life Cover equivalent to 1 times annual salary
24/7 Employee Assistance Program and access to mental wellbeing app
Employee discount shopping schemes on major brands and retailers
Gym membership discounts
Cycle to work scheme
Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes

Who are we looking for?

Previous resident liaison experience including face to face and telephone enquiries
Full, current and valid driving licence
Excellent verbal and written communication skills
Basic understanding of construction in social housing and occupied homes

Who are we?

Equans is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.

In the UK & Ireland, Equans is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.

Equans’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.

Equans is a Bouygues group company.

What’s next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.

At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. You’ll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Professionals Network) and our Disability Network.

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.

The Equans Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to Equans Managers.

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Job location: Hatfield Hertfordshire United Kingdom

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