Job description

The Resident Services Coordinator II will identify human and community service needs of residents, collect and record data to measure program outcomes, and develop strategies to link residents with needed services, including assistance in overcoming various barriers that might impede access to services. Resident Services Coordinators build community partnerships that bring services and notice to the property; advocate of the property, and encouraging volunteerism. May deliver direct services. Actively participate with other staff working toward resident stability.**
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PAY: $23.50/hour
Benefits:

• Generous paid time off, variety of benefit options, including pet insurance.
• Early-close Fridays. Work to 2pm, paid to 5pm each Friday.
• 403b + match, paid volunteer time, and much more.

Duties:

• Develop a comprehensive understanding of residents (conduct needs assessments, community meetings, etc.) in order to be able to offer residents the opportunity to assist their community and to guide them towards appropriate services and resources.
• Implement priority programs and essential activities/ as outlined in the Resident Services program model.
• Collect required data for designated program components and record data in the Mercy Housing database in an accurate and timely way. Maintain all reporting requirements set by funding and/or government agencies.
• Evaluate outcomes of programs and services delivered on a regular basis as required.

This position is not eligible for a hybrid work schedule. COVID-19 Vaccination required.
At Mercy Housing, everyone contributes to a mission and values centered culture. We are committed to demonstrating the values of Respect, Justice and Mercy in all aspects of our daily work. At Mercy Housing, we seek applicants who are committed to racial equity, diversity, and inclusion. We believe we are more effective when diverse groups of people, including residents, feel valued, respected, and included.
**This is a brief description summarizing the abilities needed for the position.
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MINIMUM QUALIFICATIONS OF POSITION
High School Diploma or equivalent.
Two (2) years of experience in community development, social services, or related field.
PREFERRED QUALIFICATIONS OF POSITION
Bachelor's Degree in a related field.
Experience conducting community assessments, applying the principles of conflict management, and organizing community groups, events, or programs.
KNOWLEDGE AND SKILLS
Work collaboratively with others in a team environment, respecting and valuing the perspectives and contributions of others.
Work with people with mental health, disability, substance abuse, legal, and financial issues.
Demonstrate a high level of verbal, writing, and listening skills.
Proficient with MS Office (i.e. Microsoft Word, Excel, and Outlook).
Maintain confidentiality and to obtain appropriate release of information as necessary.

Job Type: Full-time

Pay: $23.50 per hour

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