Hourly Supervisor - Carlos O’Kelly’s

Thrive Restaurant Group is a family-owned restaurant company that’s been in business for over 50 years, and we’re looking for the next member of our family. We are committed to making a difference in the lives of the people we serve and the communities in which we live. If you want to work in a fun family atmosphere and are interested in learning business, leadership, and hospitality, this is the place for you.

We started Carlos O’Kelly’s in 1981, and since then have been serving up Mex From Scratch, oven-baked dishes becoming known for our legendary margarita’s, house-made chips and famous queso and salsa. Here, the spirit of generosity and the flavor of celebration is shared by all who gather around the table. Our guiding value is “Pouring out Generosity”.

Role: Hourly Supervisor

Invitation: To make a difference by loving people through the creation of a work environment that helps them become their natural best selves. As an Hourly Supervisor, you are responsible for assisting the Managers with selecting, developing, and leading the team to care for each other and guests creating an outstanding guest experience resulting in a profitable operation, and healthy work culture.

Principal Responsibilities and Duties

• Lead and oversee the operation of the restaurant dining room
• Assist with recruiting, leading, training, and developing the team to mastery of their roles (trainers, bartenders, servers, hosts)
• Actively lead by providing vision, coaching, and feedback around the guest experience
• Foster team cohesiveness and positive team working environment
• Support training programs including regularly reviewing guest experience training to ensure continual excellent customer experience
• Aid in opening and closing activities
• Direct activities of hourly employees
• Ensure cleanliness and sanitation that align with health, safety, and hygiene standards and guidelines.
• Ensure compliance with all alcoholic beverage regulations
• Work closely with Kitchen Manager and General Manager to ensure seamless customer service
• Monitor and assist with host, server, and bartender duties during peak times to expedite service
• Monitor food and beverage delivery methods, portion sizes, and garnishing and presentation of food to ensure that food is delivered and presented according to standards
• Investigate and resolve guest complaints regarding food quality, service, or accommodations
• Assist the Management team with inventory, always considering adequate levels of service items are available
• Resolve personnel problems including, but not limited to issues such as tardiness, cell phones, language, attitude, dress code, and performance issues
• Explore opportunities to add value and make a difference through job accomplishments
• Learn and train about restaurant management by updating job knowledge through participation in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
• Perform manual service or maintenance tasks as needed
• Perform administrative and accounting duties according to standard company policy
• Other duties as assigned

Key Competencies

• People-first Orientation
• Developing Talent
• Guest Service
• Interpersonal Influence
• Problem Solving/Decision Making
• Execution of Brand Mindsets and Standards
• Leading by Example
• Operations Knowledge and Analysis
• Planning, Executing and Results Orientation
• Staffing and Development
• Managing Relationships
• Passion for Serving Others
• Integrity and Personal Ownership
• Self Management

Required Qualifications

• High School Diploma is preferred but not required
• Minimum one (1) years of experience in a supervisory role is preferred but not required
• Able to use good judgment and make decisions that align with Thrive’s Values and Mindsets
• Able to identify and resolve problems
• Able to guide, direct, and motivate staff
• Able to plan and prioritize tasks
• Able to teach and train staff
• Able to monitor processes, materials, and resources
• Able to operate, repair, and maintain equipment
• Able to perform administrative tasks
• Knowledge of food safety and sanitation practices and regulations
• Able to deal with confidential information and/or issues using discretion and good judgment

Working Conditions and Physical Requirements

• Able to work and verbally communicate effectively with other team members
• Able to engage the public in a positive manner
• Able and willing to work with others as a team
• Able to reach and bend and frequently lift up to 50 pounds
• Able to exert fast-paced mobility between the dining room and kitchen for periods of up to 6 hours
• Able to work in a standing position for long periods of up to 6 hours in length
• Able to perform repetitive tasks with little or no break
• Able to perform physical activities that require considerable use of your arms and legs and moving your whole body such as climbing, lifting, balancing, walking, stooping, and handling of materials
• Able to work flexible schedules including evenings and weekends
• Able to travel quarterly intervals to required management meetings and or training sessions
• If you are unable to adhere to the working conditions and/or physical requirements, an accommodation may be made by request.

Thrive Restaurant Group is an Equal Opportunity Employer.