Job description

OBJECTIVE: To provide an exceptional guest-service experience to consumers, wine club members and members of the trade visiting Ridge Vineyards Monte Bello estate. Effectively conduct the sale of wine, wine club memberships, and non-wine merchandise. This position plays a key role in influencing the public’s perception of Ridge Vineyards, therefore, must possess excellent communication and guest service skills.

The Retail Sales & Hospitality Associate must be articulate, self-motivated, customer service oriented, and must be able to work at least one weekend day per week.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide guests with a memorable and unique experience through:

o Personal greetings and farewells, using guest’s names whenever possible
o Enhanced education about Ridge Vineyard’s history and wines including all relevant appellation and vineyard information
o Anticipation of guests needs in the areas of sales, service and concierge services
o Developing relationships with guests to stimulate repeat visits and future sales
o Hosting unique, engaging and educational tastings
o Delivering effective sales strategies that result in the sale of wines and wine club memberships while keeping with our service and hospitality standards

• Daily Operations

o Thorough understanding and ability to operate direct Point-of-Sale/CRM systems (WiMS-Orion/Salesforce) including; ringing sales transactions, researching guest purchase
and wine club history, etc.
o Provide adequate set up and breakdown of Tasting Room, Private Tasting Areas, and Picnic areas
o Stocking of wines, non-wine merchandise and various marketing materials
o Breaking down and recycling of all necessary elements including cardboard & glass
o Maintaining wine for tasting through bottle opening, sensory analysis and decantation
o Packaging wine for guests, including transporting wines to guests automobiles
o Answering phones when necessary, re-directing incoming calls to the appropriate parties
o Providing accurate and timely execution of shipping orders
o Continuously monitoring and maintaining the condition and appearance of the tasting rooms, picnic areas, knoll and surrounding grounds
o Maintaining accurate inventory of wine and non-wine products through precise transactional processing of sales, returns and markouts.
o Providing end-of-day tasting room breakdown including; washing all dishes, putting away all marketing materials, cleaning of tasting bars, kitchen, offices and surrounding
retail areas.
o Performs all related duties as assigned.

QUALIFICATION REQUIREMENTS:

• Prior experience in a wine service environment preferred
• Exceptional communication skills, both written and oral
• Excellent organizational skills
• Collaborative/team operational skills
• Computer proficiency: Word, Excel, Outlook, WiMS, POS, SalesForce, preferred
• Excellent attention to detail
• Ability to work special events on multiple weekend days and evenings periodically throughout the year
• Ability to lift 40 lbs. frequently
• Ability to accept and maintain all discipline and behavior standards unique to the alcoholic beverage industry
• Ability to work indoors and outdoors, in varying weather environments, on potentially uneven ground of varying material (wood, gravel, dirt, etc.).
• This position requires obtaining ABC-approved Responsible Serving Certification within 2 weeks of hire date. Ridge will compensate staff for online training, up to 5 hours.

Job Type: Full-time

Pay: $11.00 - $14.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• On call
• Weekend availability

Ability to commute/relocate:

• Versailles, KY: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Retail sales: 1 year (Preferred)
• Merchandising: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Location: In person

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