Job description

At Island Energy Services (IES), we are constantly looking for people who are driven to find cleaner, smarter ways to fuel our community. It is our goal to provide our customers with efficient, reliable, and high quality services. No matter where you are on your career path, Island Energy offers continued education and training to help you cultivate your skills and expand your opportunities.

SUMMARY
Under the general supervision of the IT Team Lead, the Retail IT Specialist provides support for IT related systems at COCO and CORO Retail stations for the Retail Department.

Desired Competencies include proven monitoring, trouble shooting, problem resolution and downtime minimization of IT systems with a high degree of accuracy and attention to detail. Ideal candidate must be able to establish priorities under tight deadlines and have a proven track record as a motivated, self-starter who can work on multiple projects and priorities within a fast-paced environment. Incumbent is expected to have sound knowledge of cash register and pump controls, security cameras, TCP IP protocols, broadband, cellular and voice communications systems, and relevant hardware and software.

MAJOR RESPONSIBILITIES include but not limited to:

• Gilbarco Passport POS (cash register and pump controls) or similar systems from Dresser Wayne, Verifone.
• Chevron network payment transactions (Mako systems and Hughes network).
• Veeder Root TLM inventory feeds to Fuel Quest for gas load dispatching.
• Communication Services (broadband, cellular and voice).
• Hardware and Software upgrades and training.
• Setup of IT related systems at new stations.
• Assist Retail Team as needed to research/resolve issues and for special projects.
• A high degree of safety conscience.
• Proficiency in troubleshooting mechanical, as well as low and high voltage systems.
• Network monitoring.

OTHER DUTIES

• On an as needed basis, work with Terminal IT staff on special projects and/or as backup.
• Perform other duties consistent with the scope of the position.
• Inventory and alarm management
• Support safety program
• Support environmental program

MINIMUM QUALIFICATIONS
Education and Experience

• Associates Degree in Information Technology or related field
• 5 years of experience supporting Point of Sales systems
• 3 years of experience supporting desktops, laptops, and printers
• 3 years of experience supporting networking devices (router, firewall, switch, access point)
• 3 years of experience with Veeder Root tank level monitoring systems, including program setup and TCP/IP connectivity.
• Familiarity in PCI, DSS, EMV
• Familiarity with Pin Entry Devices and TDES
• Knowledge of how retail forecourt and backcourt integrates with fuel operations
• Familiar with environmental regulations in fuel industry
• Fueling system operations knowledge
• Underground Storage Tank (UST) knowledge
• Electrical experience (low and high voltage)

Skills

• High regard to Safety
• Ability to uphold to strict ethical standards: integrity, objectivity, and confidentiality.
• Proficient Microsoft Office Suite skills, including editing and proofreading.
• Ability to maintain automated and manual record keeping systems.
• Strong sense of team spirit and ability to transfer it to others.
• Ability to work independently.
• Ability to evaluate information and exercise good judgment in making decisions.
• Ability to maintain high level of confidentiality.
• Problem solving—the individual identifies and resolves problems in a timely manner and gathers and analyzes information as appropriate.
• Interpersonal Skills—the individual maintains confidentiality, remains open to others’ ideas and exhibits willingness to try new things.
• Oral communication—the individual speaks clearly and persuasively in positive or negative situations and demonstrates group presentation skills. Ability to provide excellent customer service and customer relations.
• Written Communication—the individual edits work for spelling and grammar, presents numerical data effectively and can read and interpret written information.
• Planning/organizing—the individual prioritizes and plans work activities, uses time efficiently and develops realistic action plans.
• Quality control—the individual demonstrates accuracy and thoroughness and monitors own work to ensure quality.
• Adaptability—the individual adapts to changes in the work environment, manages competing demands and can deal with frequent change, delays or unexpected events.
• Dependability—the individual is consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.
• Safety and security—the individual actively promotes and personally observes safety and security procedures and uses equipment and materials properly.

DESIRED SKILLS

• Gilbarco Password certification.
• Veeder Root certification.
• Contractor oversight and management.
• Excellent system end-to-end troubleshooting skills.

OTHER REQUIREMENTS

• Willingness to commit to IES core values: Aloha, Lōkahi, Ho'ohano and Kīnā'ole.
• Pass background check including periodic job-related physical abilities testing as required.
• This is a safety sensitive position and random drug testing is required.
• Valid driver’s license with clean abstract.
• Currently hold or have the ability to obtain a Transportation Worker Identification Credential (TWIC).
• Willingness to devote the time as needed to meet project and task deadlines Willingness to maintain or increase skills.

PAY AND BENEFITS
IES offers a competitive salary to commensurate with qualifications and experience. IES also offers a generous benefits package to include medical, dental, vacation, sick leave, 401k, life insurance, and more.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit. The employee frequently is required to use hands, hands to finger, handle, or feel objects, tools or controls to talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 20 pounds and occasionally lift and /or move up to 30 pounds. Specific vision abilities required by this job include close vision, color vision, depth perception and the ability to adjust focus.

SPECIAL REQUIREMENTS
Employment is contingent upon successfully passing an employee reference check, drug test, criminal background check and a five-year motor vehicle history check. This is an exempt position under FSLA regulations.

Island Energy Services, licensee of the Texaco brand, is an equal opportunity, at-will employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Position open to US residents and resident aliens with a valid green card only.

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