GENERAL SUMMARY: The Retail Store Manager is responsible for overall store operation, including collections, processing sales, personnel management, financial performance, vocational service plan implementation, and Asset Protection activities.

PRINCIPAL DUTIES & RESPONSIBILITIES:

Essential Functions:

Store Operation

• Oversee the proper handling and processing of incoming and outgoing donations: on-site donations, merchandise, processed goods, salvage goods if applicable, and waste.
• Maximize used goods processing through the proper application of GISVNN techniques, including: sorting, preparing, and pricing items for sale.
• Meet or exceed production goals on a consistent basis.
• Maximize sales performance through proper rotation, display, signage and inventory of processed merchandise.
• Meet or exceed sales goals on a consistent basis.
• Ensure that quality customer service is presented and provided by employees in a timely and courteous manner to all shoppers, donors and other employees.
• Ensure the proper management of program participants assigned to the store.
• Maintain sales floor appearance, cleanliness and shopping environment including but not limited to: floor care, fitting room, cash register and customer service areas, aisles, trash cans, lights, restrooms, glass showcases, window ledges and doors. Maintain doors, odor control, cash registers, vending machines, and restrooms in proper working order.
• Maintain appearance of building exterior and parking lot appearance, including but not limited to: windows, doors, sidewalks, parking lot lights, dumpster area, landscape, stray shopping carts, store entry and signage.
• Maintain processing area appearance, housekeeping, and work environment.
• Ensure all store equipment is maintained in proper working order.

Financial

• Effectively and efficiently manage the store budget including labor budget, achieving processing goals, generating revenue and controlling expenses.
• Ensure proper cash handling including enforcement of cash register procedures and submission of required reports.

Asset Protection

• Ensure that store and surrounding premises are kept clean and free of safety hazards, and that safety procedures are understood and followed by all store employees.
• Ensure that asset protection matters are reported and investigated accurately and in a timely manner.
• Ensure proper operation of security and safety systems including, but not limited to: door locks, alarms, office door, bank deposits, refunds, safe, incident reports, fire extinguishers and cash handling procedures.
• Receive and maintain training in CPR/First Aid provided by Goodwill.

Human Resources

• Hire, train, and direct the activities of store personnel to provide an efficient and effective work force.
• Maintain positive morale of work force.
• Report personnel and rehabilitation information and outcomes accurately and in a timely manner.
• Ensure that performance evaluations are conducted in a timely manner.
• Process employee status change actions accurately and in a timely manner.
• Ensure proper adherence by store staff to policies and procedures.
• Utilize intervention recommendations by Human Resources (HR), to effectively maintain personnel discipline.

Policies and Procedures

• Ensure compliance with all GISVNN policies, CARF standards, and safety and security regulations.

Incidental Functions:

• Other related duties as assigned

QUALIFICATIONS:

• Prefer a BA/BS and/or minimum of two years retail supervisory experience.
• Prior profit and loss, sales or cost management accountability preferred.
• Must possess strong interpersonal skills through command of the English language in order to work with customers and employees.
• Must exhibit a high level of integrity and business ethics.
• Must be 18 years of age or older.
• Must meet qualitative and quantitative performance standards as established by the company.
• Must pass drug screening and criminal background check.
• Must possess a valid California driver’s license and insurable driving record.
• Must not present a direct threat of safety and health to self, others or property.
• No record or disclosure of criminal conviction that indicates a tendency toward theft, violence, dishonesty, deceit, drug use, moral turpitude or predatory behavior in conflict with the functions listed within this job description.
• Must immediately inform Supervisor of any arrests and/or convictions that occur while employed at Goodwill.
• Must provide proof of identification and eligibility to work in the United States.
• Able to perform the duties of the job description with or without reasonable accommodation.

POSITIONS SUPERVISED:

• All store employees.

WORK CONDITIONS/HAZARDS:

• Limited hazards due to lifting, pulling, and pushing merchandise by self or others.
• Requires a high level of adaptability and flexibility.
• Work environments usually hectic (fast paced) with frequent short deadlines and regular instances of critical or unusual situations.
• Field of work includes office, production area, and store showroom and surrounding grounds.
• Retail Store Managers are subject to transfer to other locations within the GISVNN system, according to company need.