Job description

The Retail Supervisor is an outgoing, motivational leader with the ability to influence a team with integrity. The Retail Supervisor leads change while training and driving the overall selling behaviors, positive performance results, and operational excellence of one or more stores. This role is responsible for ensuring the team is providing memorable and elevated guest experiences, while also maintaining a continuous focus on employee engagement. The Retail Supervisor is the link between the Department visions, and how they come to life through an educated, enthused and guest-centric sales force.

Essential Duties & Responsibilities
1. Leads Retail team in achieving sales goals: leads by example and works along-side store team while modeling and implementing Service and Selling expectations. Motivates, inspires, and challenges others to improve selling behaviors for a successful service and selling environment.
2. Models and improves accurate store operations to optimize productivity and ensure compliance with all policy and procedures, visual merchandising standards and inventory management; to create a desirable team member and guest experience.
3. Provides coaching and mentorship to optimize productivity and increase sales; ensures team performance is consistently on target to maintain an elevated guest experience and a team that drives positive performance results.
4. Recruits, hires, and trains top-level talent to excel in a service and selling environment; Conducts performance evaluations to assess training needs, build career paths; and maintain growth for a strong future of succession planning.
5. Responsible for management and execution of special events to enhance brand loyalty.
6. Schedules to needs of business operations; publishes schedules in designated time-frame.
7. Professionally and courteously responds to team member and guest requests; diffuses guest concerns or issues as needed to uphold guest experience, and escalates issues of heightened concern.
8. Performs other duties as assigned to support the efficient operation of the department.
Supervisory Responsibilities
Carries out supervisory responsibilities in accordance with the enterprise’s policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning reviewing and directing work; evaluating and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Education/Experience/Qualifications

• High School Diploma or GED required.
• Minimum of 3 years retail experience with minimum one year in a management or supervisory capacity required.
• Exceptional organization, strategic planning, and leadership skills.
• Ability to build effective working relationships.
• Must be able to work independently and as a team player.
• Excellent communication and organizational skills.
• Intermediate proficiency in Microsoft Outlook, Word, Excel and Power Point essential.

Certificates/Licenses/Registrations

• At the discretion of the San Manuel Tribal Gaming Commission you may be required to obtain and maintain a gaming license.
• A qualified candidate/employee must have a valid driver’s license with an acceptable driving record as determined by the company’s insurance carrier.

San Manuel Band of Mission Indians and San Manuel Casino will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.
As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Weekend availability

Education:

• High school or equivalent (Required)

Experience:

• retail: 3 years (Required)
• retail supervisory/management: 1 year (Required)

Work Location: One location

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